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Definitions 101 - Measuring and Monitoring
This day i spent reading ISO 9001 clause 4.1. and as you could see (if you wanted, but you dont and i understand you) from my posts there are lots of things that are not clear enough for me...
So 4.1. d) "Organization shall ensure the availability of resources and information necessary to suport operation and monitoring of these processes"
process monitoring... who performs process monitoring in an organisations? I mean if there are no technical monitoring devices? Could we say Quality manager performs monitoring of a processes? (Not the direct owner of a process! I.e. Procurement manager dont monitor purchasing process but MANAGE purchasing process!)
I define term monitoring (it is not mentioned in ISO 9000:2000, but i think it should be): interventionless observing.
So some explanations (do you agree with them)
1. Process Monitoring: interventionless observing of a process (on my definiton basis);
2. Process Audit: systematic, independent documented process for obtaining audit evidence and evaluating it objectively to determine the extent to wich audit criteria stated for this process are fulfilled (on ISO 9000 basis);
3. Process Management: coordinated activities to direct and control (intervent into) a process (on ISO 9000 basis).
Summary:
1. Who performs monitoring of a precesses in an organization?
2. What types of resources (please give an example) should be used to perform monitoring (see 4.1.D))?
3. How do you monitor you processes (SHOULD YOU BE "General Motors" OR "Mr. Little & Sons Inc.")???
This day i spent reading ISO 9001 clause 4.1. and as you could see (if you wanted, but you dont and i understand you) from my posts there are lots of things that are not clear enough for me...
So 4.1. d) "Organization shall ensure the availability of resources and information necessary to suport operation and monitoring of these processes"
process monitoring... who performs process monitoring in an organisations? I mean if there are no technical monitoring devices? Could we say Quality manager performs monitoring of a processes? (Not the direct owner of a process! I.e. Procurement manager dont monitor purchasing process but MANAGE purchasing process!)
I define term monitoring (it is not mentioned in ISO 9000:2000, but i think it should be): interventionless observing.
So some explanations (do you agree with them)
1. Process Monitoring: interventionless observing of a process (on my definiton basis);
2. Process Audit: systematic, independent documented process for obtaining audit evidence and evaluating it objectively to determine the extent to wich audit criteria stated for this process are fulfilled (on ISO 9000 basis);
3. Process Management: coordinated activities to direct and control (intervent into) a process (on ISO 9000 basis).
Summary:
1. Who performs monitoring of a precesses in an organization?
2. What types of resources (please give an example) should be used to perform monitoring (see 4.1.D))?
3. How do you monitor you processes (SHOULD YOU BE "General Motors" OR "Mr. Little & Sons Inc.")???