Re: MR Inputs (9.3.2) - "monitoring and measurement results" vs. "process performance
I am sorry for the delay in answering you. I also think I did a poor job in explaining myself.
ISO 9000:2015 (the updated definitions standard) defines
performance as a measurable result (the word "result" unhelpfully adding to the confusion) and adds a note that it can be quantitative or qualitative, and a second note that it can can relate to the management of activities, processes, products, services, systems or organizations.
So we can think of 9.3.2c3 as a reporting of output of the "Do" phase in the process approach, where processes are actually running.
9.3.2.c5 uses the same terminology found in 9.1.1, in which the organization determines (a) what needs to be monitored and measured, as well as the (b) methods for monitoring and measurement, plus analysis and evaluation and (d) when the results are analyzed and evaluated. This is the "Check" (or "Study", for Deminguites) phase of the process approach.
So, in 9.3.2.c5 Management is now looking at
results. What are the performance data telling us? ISO 9001:2015 uses the term
result throughout but ISO 9000:2015 does not define
result, so I referred to the
Free Dictionary online which defines result as
1. a. Something that follows naturally from a particular action, operation, or course; a consequence or outcome. See Synonyms at
effect.
b. results Favorable or desired outcomes: a new approach that got results.
2. Mathematics The quantity or expression obtained by calculation.
All of this fancy explanation could be boiled down to a simple expression: performance is how something goes, whereas a result is an outcome.
I hope this makes sense!