MRB (Material Review Board) Agenda help

S

spamman - 2009

#1
All:

I am trying to get across to the organization that running an Material Review Board is above and beyond just looking at bad raw materials and the subsequent disposition in our NCM process. Can anyone guide me to or send me an agenda that shows the main topics reviewed at an MRB meeting, the key personnel needed and what they may need to present during the meeting?

I unfortunately work at a small company that states they embrace quality but it seems as long as the QA Manager does it all!

Thanks: Ed
 
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A

amariepsu

#2
Re: MRB Agenda help

Our MRB process involves interdepartmental communication and root cause investigation by all affected parties. The final disposition is decided and agreed upon, and involves a review of all nonconforming material, whether its raw material, final product, or anything in between. It even includes review of customer rejections.

See example attached. Hope this helps.
 

Attachments

S

spamman - 2009

#3
Thanks for the info. Unfortunately RMAs (returned finished goods) are not discussed in this forum, nor current ongoing raw material or RMA CAPAs. Would you guys suggest making this the monthly forum to discuss these? For example:

Raw material inventory in HOLD - group to drive disposition
Raw material CAPAs (opened due to impact or repetitive in nature)
Incoming inspection results (top level and activity needed)
RMAs - top level issue, scheduling, CAPAs
Monthly scrapping $$

Anyone think this would cover it? We are a small organization and I am trying to get Quality owned by everyone and make sure we do not miss important activity.

Thanks: Ed
 
J

jasonb067

#4
These look like good key measureables to start with. One of the things which we did to get the areas to own bad material was implemented a "daily closing" (stolen from retail and banks when they close their cash register daily). This was a simple hand written record of items on hold and why. Then we all stood and looked at the material. Took about 10 mins. a day. I think that it worked if for no oter reason than the management of each department were tired of looking at the same issues everyday. I guess it is sad to say but sometimes Quality must be made painful in order to become important. :2cents:
 
S

spamman - 2009

#5
OK, I have a poll here.

Which Department owns the RMA and Complaint Process in everyone's organization?

Sales
Customer Service
Quality
Manufacturing
Inventory

Thanks and I look forward to seeing the outcome.

Ed
 
J

jasonb067

#10
Actually issue the RMA = Accouting/Materials to ensure balance in $.

Own the issues = manufacturing

Following/evaluation = quality
 
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