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Must I update the Quality Policy? (ISO 9001:2008)

Randy

Super Moderator
#11
As expected, toss a couple "new" words into the mix like "context & risk" and the whole world goes bat#hit crazy.
 
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Sidney Vianna

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Staff member
Admin
#12
I couldn't agree more Randy - if you look on page 1 (home) of most organisation's websites, you probably have the context written down already.
That assumes a static situation. An example I like to offer about the importance of organizations assessing their context:

During the last 10 years, many machine shops in the US, seeking additional work from new clients, decide to pursue work in regulated industries such as medical devices and aerospace, after spending decades working solely for "commercial customers".

The moment a machine shop decides to pursue work in regulated sectors, the "game" has changed significantly, not only because of heightened regulations and all of it's implications, but industry requirements, such as the need for First Article Inspections in aerospace jobs. The amount of effort consumed by an FAI can be huge and, in itself, eat all the profit margin the supplier thought they would have, if they have no experience quoting jobs for aerospace customers.

Assessing the context of the organization is critical and needs to be paid attention to because the external market is changing ever so rapidly, in most supply chains. I suspect, many organizations will not understand the importance of the task at hand, and, like internal audits, do the least possible to "pass" an external audit, failing to gain insight of the internal and external ever changing conditions and tweaking it's QMS accordingly.
 

Colin

Quite Involved in Discussions
#13
That assumes a static situation. An example I like to offer about the importance of organizations assessing their context:

During the last 10 years, many machine shops in the US, seeking additional work from new clients, decide to pursue work in regulated industries such as medical devices and aerospace, after spending decades working solely for "commercial customers".

The moment a machine shop decides to pursue work in regulated sectors, the "game" has changed significantly, not only because of heightened regulations and all of it's implications, but industry requirements, such as the need for First Article Inspections in aerospace jobs. The amount of effort consumed by an FAI can be huge and, in itself, eat all the profit margin the supplier thought they would have, if they have no experience quoting jobs for aerospace customers.

Assessing the context of the organization is critical and needs to be paid attention to because the external market is changing ever so rapidly, in most supply chains. I suspect, many organizations will not understand the importance of the task at hand, and, like internal audits, do the least possible to "pass" an external audit, failing to gain insight of the internal and external ever changing conditions and tweaking it's QMS accordingly.
Good points Sidney - we assume that this sort of issue, and the impact on the 'strategic direction' of the organisation should be discussed at management review?
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#14
we assume that this sort of issue, and the impact on the 'strategic direction' of the organisation should be discussed at management review?
bullet b) under 9001:2015 9.3.2 - Management review inputs talk about changes in external and internal issues that are relevant to the quality management system;

So, yes, I agree with you that continual evaluation about the internal & external context should be discussed ALSO during management reviews, but, lets remember, some organizations have (formal) management reviews on an annual basis. Reassessing the adequacy of the QMS based on dynamic fluid contexts can not and should not wait that long.
 

MVladimir

Involved - Posts
#16
Who determines relevance?
Important question! If organization not defined correctly ALL external and internal issues, CB auditor could raise NCR!
Any opinion, please!
 
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