The purchasing side usually runs back to them, so bean counters should have some involvement there. Make an approved suppliers list without them and you can throw it in the bin.
The processes associated with invoicing and payment is crucial to keeping the business afloat - which certainly gets the CEO/MDs attention.
Because they have all the customer contact details, this area is very useful when it comes to customer surveys.
In good conscience you should have a reasonable induction/familiarisation program, which includes capturing payroll, etc, information, and the bean counters usually oversee this area.
Yes, the bean counter, and the financial system/package that the business uses is crucial to capturing quality costs and measuring real results in terms of the benefits of the QMS.
Besides, most of them really aren't that dull, and I've met a lot of quality folk who are!
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