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CATERAF
Hallo,
Hopefully this is just a quick question.
When we record the RCA do we need to be saying the steps taken to identify the RCA or is it sufficient to just say what the root cause is?
My understanding was that you need to say how you got to the root cause because there could be other causes besides the one that they identified (but how do you know that if you didn't look at what they did to identify the cause?). I could be asking too much of the staff though if all they need is to say what they identified the root cause to be.
Before asking them to complete it I just wanted to make sure I'm not asking them what isn't called for!
Thanks,
Avril
Hopefully this is just a quick question.
When we record the RCA do we need to be saying the steps taken to identify the RCA or is it sufficient to just say what the root cause is?
My understanding was that you need to say how you got to the root cause because there could be other causes besides the one that they identified (but how do you know that if you didn't look at what they did to identify the cause?). I could be asking too much of the staff though if all they need is to say what they identified the root cause to be.
Before asking them to complete it I just wanted to make sure I'm not asking them what isn't called for!
Thanks,
Avril