My boss asked me to make a Quality Plan

[Palmad]

Hello all Iso-9001 gurus

My boss asked me to make a Quality Plan. We are a newly started consultant company so we have nothing about this from before.

Are there any examples on how I can do this?

On www.quality-control-plan.com I found some Iso 9001:2000 manuals for service companies, are they pretty much all I need?
Direct link: (broken link removed)

Hope to hear from you!

 

[Howard Atkins]

Welcome to the cove.

There are 2 seperate concepts:
Quality plan according to ISO9000:2000

3.7.5 quality plan
document (3.7.2) specifying which procedures (3.4.5) and associated resources shall be applied by whom and when to a specific project (3.4.3), product (3.4.2), process (3.4.1) or contract
NOTE 1 These procedures generally include those referring to quality management processes and to product realization processes.
NOTE 2 A quality plan often makes reference to parts of the quality manual (3.7.4) or to procedure documents.
NOTE 3 A quality plan is generally one of the results of quality planning (3.2.9).

and Quality manual which is what you found.
I think that you mean Quality Manual and before you start please try and do some background reading on the requirements. There are some threads here
What is an ISO 9000 Quality Assurance Plan?
Just starting Quality and ISO 9000 - Not even a Quality Manual
and see at the bottom of the page for other lonks.

My boss asked me to make a Quality Plan. We are a newly started consultant company so we have nothing about this from before.

This is the bigest dificulty- does he know what he wants, does he know that he MUST show his involvement and commitment?
Do not be discouraged but define your scope first.

 

[Palmad]

Manual

thank you for solid answer.

it turns out he was really looking for a quality manual.

 

[Wes Bucey]

You still need to have a policy and a plan. The manual is just a description of the policy and the plan and a roadmap of how you expect to achieve the plan.

Modern quality thinking implies that an organization understands the requirements of its customers (whether for products or for "advice" from a consultant.) Once the organization has a method for gathering and understanding the requirements, it needs a plan to fulfill those requirements. That plan can be simple or complicated. Some folks have managed to put the entire plan into a quality manual which is merely a one or two-page flow chart while others need as many as hundreds of pages to present their plan. Undoubtedly your manual will fall somewhere on that spectrum.

Welcome to the Cove! I'm sure you will find what you need. Sometimes, though, you have to ask more than one question.