Sorry - AO. They just ignored us for a month, then responded with a "hot potato" but the person to whom the other person threw the "hot potato" was copied on all correspondence already. How hard can we push? Are there consequences to "getting tough" with them. I didn't even ask for them to commit to a delivery date (assuming we're ok) for the documents - just to give us a non-binding ballpark and to confirm they were not aware of any problem that will prevent them from issuing the document in for us to submit to Canada.
The answer was, "Oh, just got this [despite being copied on all emails], we'll get back to you [unspecified date]."
Our management is getting hyper, our customers don't want to place orders - how is this sausage being made?