eternal_atlas
Involved In Discussions
Our organization is into Electro mechanical, EPCM, Oil and Gas Sector with more than hundred projects with unique customer or contract requirements. Our company is employing the people from India (speaking 4 regional languages), Philippines (phillipino), Egypt (Arabic) ,US and UK (English) for all levels.
- We have communicated the quality policy only in English through employee manual and posters in all relevant places not
- Also, whoever joins in our company immediately undergoes quality awareness programme too.
- Some of the technicians does not answer the quality policy key words to the auditor.
- Even project manager just read it by seeing the poster.
Non Conformance:
Auditor raised a non-conformance to the management as per 5.3(d) & 6.22(b) since the quality policy is not well communicated and understood at all levels and no effectiveness is there for the quality awareness programme conducted.
My Corrective Action:
I write quality policies in all languages and paste it all relevant places. I can ask my guys to memorize some key words to tell whenever there is an audit... it has done by means of paper work..
Auditor closed the non-conformance by doing the same exercise...
My Question is:
I agree with the non-conformance raised by the auditor. I don't think so, there is a value added to us due to this finding or corrective action taken. Comment on this please
- We have communicated the quality policy only in English through employee manual and posters in all relevant places not
- Also, whoever joins in our company immediately undergoes quality awareness programme too.
- Some of the technicians does not answer the quality policy key words to the auditor.
- Even project manager just read it by seeing the poster.
Non Conformance:
Auditor raised a non-conformance to the management as per 5.3(d) & 6.22(b) since the quality policy is not well communicated and understood at all levels and no effectiveness is there for the quality awareness programme conducted.
My Corrective Action:
I write quality policies in all languages and paste it all relevant places. I can ask my guys to memorize some key words to tell whenever there is an audit... it has done by means of paper work..
Auditor closed the non-conformance by doing the same exercise...
My Question is:
I agree with the non-conformance raised by the auditor. I don't think so, there is a value added to us due to this finding or corrective action taken. Comment on this please