I'm not sure it's about attitude. I did not see enough detail about what the process does say to make a decision other than responsibility and authority for quality seems vague if the OP wasn't sure he could step in and do things inspectors usually do. Either the authority does exist and he doesn't know it (a communication issue) or the process isn't proactive enough (a preventive action issue). Both of these can be symptoms of just a less-than-robust QMS in a place full of devoted people.
