G
Gray Warner
Chris - If you have management commitment, then you need to have some intense executive planning meetings to set the policies, get the internal customer/supplier relationships going between the departments, and start linking the systems together. If the departmental processes are not linking together, it seems to me that the commitment might be there now, but the departments are very territorial. Train as many internal auditors that you can from management, supervision and respected professionals from all of the departments to help write procedures, audit the processes, and change the system.
I remember years ago struggling through a pre-audit with our registrar when building most of our quality system from scratch. When the registrar's lead auditor expressed serious doubts, we pulled the auditors together and performed 28 man-days of audits to clean house, and followed through with literally dozens of noncompliances, performing root-cause analysis and verifying effectiveness of the corrective actions. Several of these auditors were from middle management from different departments, fully backed by the entire management team, so changes happened. When the same lead auditor returned for the registration audit, he was blown away by the difference that he saw in the quality culture, and registration went smoothly.
I remember years ago struggling through a pre-audit with our registrar when building most of our quality system from scratch. When the registrar's lead auditor expressed serious doubts, we pulled the auditors together and performed 28 man-days of audits to clean house, and followed through with literally dozens of noncompliances, performing root-cause analysis and verifying effectiveness of the corrective actions. Several of these auditors were from middle management from different departments, fully backed by the entire management team, so changes happened. When the same lead auditor returned for the registration audit, he was blown away by the difference that he saw in the quality culture, and registration went smoothly.
