J
You say:
I interpret this as you saying 'The meaning of quality in our company is 'long-term business relationships with our customers'.
This isn't what I (or many others) understand by the term 'quality'.
Yes, you may aim to have those long term biz relationships (LTBRs), you may want to have them, you may strive to have them & keep them, and you may believe that your quality system is how you will do that... and LTBRs may be a result of your quality system, or your quality practices & processes...
But I do think you need another meaning for 'quality', as this sentence is confusing.
(You could have a LTBR but still be delivering crappy product or service, you see... so in that case you might have a long term, but very unhappy , business relationship!)
To us, quality is a long term business relationships with our customers.
This isn't what I (or many others) understand by the term 'quality'.
Yes, you may aim to have those long term biz relationships (LTBRs), you may want to have them, you may strive to have them & keep them, and you may believe that your quality system is how you will do that... and LTBRs may be a result of your quality system, or your quality practices & processes...
But I do think you need another meaning for 'quality', as this sentence is confusing.
(You could have a LTBR but still be delivering crappy product or service, you see... so in that case you might have a long term, but very unhappy , business relationship!)
), which means you have good product/service quality [FONT="]consequently [/FONT]you have good QS which what i meant by my word. In other words, why shall a customer still accept and bear a crappy products/services..in a very open market !...
