Need Help in Writing Procedures

J

JaneB

#21
You say:
To us, quality is a long term business relationships with our customers.
I interpret this as you saying 'The meaning of quality in our company is 'long-term business relationships with our customers'.

This isn't what I (or many others) understand by the term 'quality'.

Yes, you may aim to have those long term biz relationships (LTBRs), you may want to have them, you may strive to have them & keep them, and you may believe that your quality system is how you will do that... and LTBRs may be a result of your quality system, or your quality practices & processes...

But I do think you need another meaning for 'quality', as this sentence is confusing.

(You could have a LTBR but still be delivering crappy product or service, you see... so in that case you might have a long term, but very unhappy , business relationship!)
 
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G

gooofii

#22
You could have a LTBR but still be delivering crappy product or service
Jane,
I donno..., but I think to have LTBR means you claim customer satisfaction (I am ignoring monopoly here:topic: ), which means you have good product/service quality [FONT=&quot]consequently [/FONT]you have good QS which what i meant by my word. In other words, why shall a customer still accept and bear a crappy products/services..in a very open market !...:notme:
 
S

szohar

#23
Quality goes beyond satisfying an existing customer base, especially if there are regulatory bodies or accrediting agencies involved. Quality is a process of assessing and managing everything your company does to produce the product or service to make sure that everyone does the right job and that everyone does their job right. Quality involves capturing the information into standards documents about how to do the right job and how to do the job right in ways that are straightforward and clear and complete, and updating the standards when processes need to change. Quality involves keeping individuals in the production process trained to the most current standards. Quality involves keeping your processes and procedures aligned with regulations and industry standards. It should be more proactive than reactive.

Good quality goes beyond customer satisfaction. Good quality allows you to produce the best product or service that your company can produce, so that you attract new customers AND good staff. Good quality allows you to stay in compliance with regulations, avoiding fines or closure, and in synch with industry standards, allowing you to achieve accreditations that are either necessary or highly desirable in your industry. In a quality culture, with individuals who understand and embrace the quality concept, people working on the product often identify product risks or generate ideas for improvement in the day-to-day process of doing their jobs, saving money or increasing revenue.

A lot of people treat quality assurance as an overhead process, a cost center. A properly implemented quality assurance program should pay for itself or even give a company a competitive advantage, even if the accounting isn't always obvious.

OK, I'll get off my soapbox now. :)
 
G

gooofii

#24
Good quality goes beyond customer satisfaction.
Szohar,
first welcome to the cove...:bigwave:

All what you say is right of course..but again coming to my point, we need all what you said to achieve Long Term customer satisfaction and [FONT=&quot]business [/FONT] relation, and that is simply what i wanted to qoute in my company Policy Statement .
thx for the intervention
 
S

szohar

#25
If you are a commercial enterprise, then ultimately, the company's goal is to make a profit. All planned actions of any company should increase revenue and/or reduce/avoid cost.

Customer Satisfaction and LTBR is about the revenue side of the question. Quality Assurance actually spans both the revenue-generation aspect of your company and the cost-management aspect of your company.

Setting up Quality Assurance as a subset of Customer Satisfaction is problematic in a number of ways. I have a little too much to do right now to expound upon this, but I can get back to this later, and perhaps others in this forum can jump in to explain the problem when Quality Assurance is miscategorized in the meantime.
 
G

gooofii

#26
well, I 'm leaving the policy statement now actually and i am going to a very sensitive procedure which i bearly can find one or two co-workers who even wanna talk about it , which is the 'Control of Non conformance '...they are telling me it is very hard for you to control it but i really wanna take the challenge.. i am thinking about having a ready software to deal with this kinda Reports, is any one has idea about type of software like this or about Non-conformance in general and consequently Corrective& Preventive Action !


thx
 
S

szohar

#27
Sounds like time to make a fresh post to this community about Non-Conformance Management Software...
 

RoxaneB

Super Moderator
Super Moderator
#28
well, I 'm leaving the policy statement now actually and i am going to a very sensitive procedure which i bearly can find one or two co-workers who even wanna talk about it , which is the 'Control of Non conformance '...they are telling me it is very hard for you to control it but i really wanna take the challenge.. i am thinking about having a ready software to deal with this kinda Reports, is any one has idea about type of software like this or about Non-conformance in general and consequently Corrective& Preventive Action !


thx
I would suggest that you start a new thread in the appropriate forum if you are looking for recommendations on software. That is a topic different from your original post in this thread. Better yet, please do a search first.
 
G

gooofii

#29
Sounds like time to make a fresh post to this community about Non-Conformance Management Software...
yeah i think you are right , coz it is really important for me to discuss about it. I donno if Marc can make me a new thread about that..I think i cannot make a thread by my self
 
P

Peter West

#30
Its fairly straightforward to create a new thread. Once you know what your topic will be, go to that topics main page (i.e. ISO 9001 - Quality Management Systems Standard for the ISO 9001 page) and click the green new thread button just above the list of all different debates/threads. Fill out the details and you're ready to go.

If you want to include anything in this thread you may as well just copy and paste as that would only take a second.
 
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