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Need of Certification audit tips

S

Stormy

#1
Hello,

This is my first post, and I am a 'quality baby' in that I have very little formal training in quality. My company is scheduled to have a certification audit in 2 weeks, and I am hoping that this forum can provide me with some direction on where to direct our largest efforts.

I have found A LOT of great information from this site, and it is a godsend! so just let me say Thank you up front!



Stormy:bigwave:
 
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M

M Greenaway

#3
Douglas

Do you think that in the new ISO9001:2000 era auditors still ask questions such as 'where are your procedures' ?

I fancy they are probably more interested these days in finding out if the staff understand how their duties affect quality, how they are performing in relation to objectives, and are they competent in their work (to name a few).
 
E

energy

#4
I'm told so!

M Greenaway said:

Douglas

Do you think that in the new ISO9001:2000 era auditors still ask questions such as 'where are your procedures' ?

I fancy they are probably more interested these days in finding out if the staff understand how their duties affect quality, how they are performing in relation to objectives, and are they competent in their work (to name a few).
Where are they? Are they the latest? How do you know? At least from our last two outside trainers. And a lot of the other stuff in the presentation. Maybe we aren't in the new era, yet.
:vfunny: Sophisticated?:vfunny: Dumb and dumber?:vfunny: :ko:
 

gpainter

Quite Involved in Discussions
#5
Most Registrars have tip list that they give you. Ask them or search the net for the Registrar sites to get a wide variety. Most do contain about the same tips
 
J

Jimmy Olson

#6
M Greenaway said:

Do you think that in the new ISO9001:2000 era auditors still ask questions such as 'where are your procedures' ?
We just had our 2000 upgrade audit last week and the auditor did ask the standard questions about procedures. This wasn't the primary focus, but it was addressed.

As far as preparing for the audit, you should have an agenda from the auditor. If not, request one. Take a look at the agenda to see what is going to be focused on and then determine what your weak areas might be.

The biggest thing is to just relax. I was the same way before our audit. Looking back afterwards though, it was considerably easier than I thought it would be. There are a number of cheklists that are available that you can review to try and determine any areas that might need a bit more attention. For the most part, as long as people understand and know what they are doing, everything will be fine.

By the way, welcome to the Cove Stormy. :bigwave:
 
E

energy

#7
I fancy they just might

M Greenaway said:

Douglas

Do you think that in the new ISO9001:2000 era auditors still ask questions such as 'where are your procedures' ?

I fancy they are probably more interested these days in finding out if the staff understand how their duties affect quality, how they are performing in relation to objectives, and are they competent in their work (to name a few).
Yo, Hooray Henry,

After viewing Richard's post, I would have say they still do. Does that make them out of step with the "new" era Auditors? Where are these "new era" guys? Reading the IDEF3 thread? I doubt anybody does that for very long. :vfunny: :ko: :smokin:
 
M

M Greenaway

#8
In good form today energy.

Im sure those with a real interest in quality and process improvements would be interested in the recent discussion on process mapping technique.

Those that merely choose to sit back and take the p!ss as and when they can probably find it of little interest. :rolleyes:

If you have nothing constructive to add kindly shut the feck up !:mad:
 
A

Angela-2007

#9
When we were first registered I use to run around every six months like a mad woman. I would virtually search every area for uncontrolled forms. My operators would see me coming and duck for cover. I'm on something like my 16th audit. Now I sit back and let them do their job.

Key to a great audit. RELAX! Hopefully it will be value added. If not, do your corrective action and make it work for you. I've had auditors that never looked at my procedures manual, with the exception of the date of revision. It is impossible to be completely prepared. Every auditor has their own way, despite what the agenda reads.
 

Mike S.

Happy to be Alive
Trusted Information Resource
#10
M Greenaway said:

In good form today energy.

Im sure those with a real interest in quality and process improvements would be interested in the recent discussion on process mapping technique.

Those that merely choose to sit back and take the p!ss as and when they can probably find it of little interest. :rolleyes:

If you have nothing constructive to add kindly shut the feck up !:mad:
Martin,

And this post was constructive? :rolleyes:

C'mon, lighten up a bit. Energy's use of "smilies" made me believe he wasn't being nasty, just making a point in his "energetic" way.

And, you have to admit it seems that some Cove folks find that their auditors do "still ask questions such as 'where are your procedures'", so that part of Douglas' advice seems valid.

JMO of course.

:smokin:
 
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