Need to change KPI we called NC parts (maximum 3%.) to FTQ (first time quality)

[Graciel]

Hello all,

I have one KPI that is being monitored since last september, called NC parts (maximum 3%.) The thing is, now it was verified that this KPI´s name should be FTQ (first time quality) since is actually being measured like it. And the target should increase (around 4% maximum). So, inside IATF and ISO 9001, the item 6.3 asks to verify 4 points before changing something in system management. So, can I just do one meeting minutes and register the risk analysis of this KPI change, also in the critical analysis report and do the review?

 

[John C. Abnet]

Hello all,
So, can I just do one meeting minutes and register the risk analysis of this KPI change, also in the critical analysis report and do the review?

Good day @Graciel ;
I have good news. You're overthinking this, so it's much easier than you believe.

First let's speak to the terminology change.
Terminology change:
Your organization is wishing to change the term from "NC" to "FTQ". Not necessary, but if it make it easier to understand/more intuitive/is more accurate, then by all means change the term. IF this term is embedded within your management system (for example, IF you have a documented procedure or other method, which states something like....
"quarterly the 'XYZ team', will review the NC objectives to determine their suitability and the potential need to change",...
then your organization should employ whatever method of change management (i.e. "document control") you use to modify a controlled document. It certainly does not require a meeting UNLESS (heaven forbid) your procedure REQUIRES a meeting in order to update a document.


Next let's speak to the change to the objective (i.e. from max 3% to max 4%).
Objective "change":
This is not considered a change to the management system. This is simply an update to your organization's objectives. Objectives are intended to be frequently reviewed and updated as necessary. Your organization is free to update objectives (obviously there should be some understood and/or documented logic as to why the objective was updated), without the need to utilize some form of change management.

I hope this helps.
Be well.

 

[Graciel]

Good day @Graciel ;
I have good news. You're overthinking this, so it's much easier than you believe.

First let's speak to the terminology change.
Terminology change:
Your organization is wishing to change the term from "NC" to "FTQ". Not necessary, but if it make it easier to understand/more intuitive/is more accurate, then by all means change the term. IF this term is embedded within your management system (for example, IF you have a documented procedure or other method, which states something like....
"quarterly the 'XYZ team', will review the NC objectives to determine their suitability and the potential need to change",...
then your organization should employ whatever method of change management (i.e. "document control") you use to modify a controlled document. It certainly does not require a meeting UNLESS (heaven forbid) your procedure REQUIRES a meeting in order to update a document.


Next let's speak to the change to the objective (i.e. from max 3% to max 4%).
Objective "change":
This is not considered a change to the management system. This is simply an update to your organization's objectives. Objectives are intended to be frequently reviewed and updated as necessary. Your organization is free to update objectives (obviously there should be some understood and/or documented logic as to why the objective was updated), without the need to utilize some form of change management.

I hope this helps.
Be well.

Thanks !
I was worried because auditors could question item 6.3 (ISO 9001).
So from my understanding here, I will update during my next KPI review, which is done monthly by high management. And I always do Meeting minutes of it. So, I´ll register the reasons to modify and new target in it according to their review. Is it ok?

 

[John C. Abnet]

Thanks !
I was worried because auditors could question item 6.3 (ISO 9001).
So from my understanding here, I will update during my next KPI review, which is done monthly by high management. And I always do Meeting minutes of it. So, I´ll register the reasons to modify and new target in it according to their review. Is it ok?

Sounds like a good plan to me .

Be well.

 

[Ninja]

Note link to a second (not identical) thread...