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Neglect or legitimate deferral? Is excessive workload or lack of resources in a department or a team a valid root cause for a non-conformance?

cferrer

Starting to get Involved
#11
Well, the thing is that a support process was not being followed for a while and went undetected. It was uncovered only later during an audit, long after it had caused abandonment of certain activities. It turns out a person had been transfered and no successor was appointed, leaving the process unattended.
However, this department was extremely overloaded and the issue just probably "not important enough" for them, but it is pretty important for the QMS.
 
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