New appointment as Quality Assurance Executive - Job Scope

M

Muhd Firdaus

#1
I will be joining a new company as Quality Assurance Executive. The company that i will join have no quality system such as ISO or Safety. The company is the leading provider of pallet, container and crate pooling services for many of the world?s largest supply chains. I attached herewith my job scope for reference:

  • Maintain and develop quality standard of equipment with direct responsibility to monitor and control quality to meet minimum standard level for CHEP service centres and agencies (1)
  • Develop and drive processes for analysing quality defects, identifying key drivers and root causes, and driving improvements in the process(2)
  • Conduct quality audits per operations manual guidelines and ensure proper controls are in place to maintain quality standards that meet or exceed customer expectations(3)
  • Develop procedures to provide continuous improvement around quality
  • Interact and develop a partnership with the repair teams, service centre executives & supervisors to ensure compliance to CHEP standards and SOP?s
  • Establish quality metrics for the operations that drive awareness, action, and continuous improvement in quality daily (4)
  • To be facilitator to advise and support internal and external customers on quality issue, including inspection at customers locations when required (5)
  • Ensures customer-centric focus in day to day operations (6)
i was already working in TS16949 company for nearly 5 years . Here,in this new company,No Quality system is applied. I need some opinion and advice on my job scope. Please advice me,what i need to do for each of the scope (1-6). Your advice is appreciated
 
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Coury Ferguson

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#2
Re: New appointment as Quality Assurance Executive

You say that you have no quality system other then TS experience. Well, ISO9001 is the base of the TS. My opinion is to remove the TS requirements that you are familiar with and start from there. Flow chart the processes including all sub-processes of those. Look at the inputs and outputs using a Turtle Diagram. Then develop the policies and procedures on what the organization does. Once you have completed the Turtle Diagrams then post them here for feedback. Then we will go from there.

This is just my opinion.
 
M

Muhd Firdaus

#3
Re: New appointment as Quality Assurance Executive

Actually,i am not clear on item (1) and item (2).Maybe someone can explain it in detail by giving examples. My other question is about Turtle Diagram. I am not familiar with Turtle Diagram since in my present company ,Turtle diagram is prepared by QMR.

My questions:
1. What type of Turtle diagram is required. Is it the one that we use for departments,such as Turtle diagram for Purchasing,Production,Sales and so on OR
2. Turtle diagram for each process in line,let say for manufacture item A, THE PROCESS NEEDED are EXTRUSION,COATING,CORNER JOINT. In this case,do you mean,i need to do turtle diagram for each of these
processes. Maybe u can provide me sample of Turtle diagram for production process or department.

Appreciate your kind assistance and understanding
 
Last edited by a moderator:

harry

Super Moderator
#4
I will be joining a new company as Quality Assurance Executive. The company that i will join have no quality system such as ISO or Safety. The company is the leading provider of pallet, container and crate pooling services for many of the world?s largest supply chains. I attached herewith my job scope for reference: ................................
You mentioned that they have no quality system yet the responsibilities outlined shows the contrary. My guess is that they are in the process of having one soon. In this circumstance, it is best that you check with your immediate supervisor on your first day of work.

It is difficult for outsiders like us to interpret those responsibilities outlined against such uncertain background.
 
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