S
Shamus
Hi All,
I have just finished a TS16949 surveillance visit.
It was the first time this auditor had visited us, having got used to the same auditor for a number years I did not know what to expect.
We are an injection moulding business that supplies 1st tier customers.
I was pulled up on a couple of things and wondered what other people thought.
We use the Cost of Poor Quality as a KPI; I was pulled up for not including
the mould tool repair bill in the Cost of Poor Quality reports.
A. I am not sure I can make the connection.
B. Is it not up to us to decide how we measure our COPQ?
We have just changed our calibration service provider so all equipment is
UKAS certificated. Unfortunately one gauge was unable to be done at the time. Although it was still under its original calibration date and having a mail from the customer giving us permission to carry on using it until it could be UKAS certificated the auditor still put it down as an NC.
What do you think?
I have just finished a TS16949 surveillance visit.
It was the first time this auditor had visited us, having got used to the same auditor for a number years I did not know what to expect.
We are an injection moulding business that supplies 1st tier customers.
I was pulled up on a couple of things and wondered what other people thought.
We use the Cost of Poor Quality as a KPI; I was pulled up for not including
the mould tool repair bill in the Cost of Poor Quality reports.
A. I am not sure I can make the connection.
B. Is it not up to us to decide how we measure our COPQ?
We have just changed our calibration service provider so all equipment is
UKAS certificated. Unfortunately one gauge was unable to be done at the time. Although it was still under its original calibration date and having a mail from the customer giving us permission to carry on using it until it could be UKAS certificated the auditor still put it down as an NC.
What do you think?