New Catchy Quality Policy Ideas Wanted

[Sean Kelley]

We are working on developing a new Quality Policy.

Has anyone seen some really catchy ones that stand out?

I really want it to be short and sweet easy to remember yet be meaningful to our everyday culture and was hoping for some examples that might help in developing this.

 

[John Broomfield]

We are working on developing a new Quality Policy.

Has anyone seen some really catchy ones that stand out?

I really want it to be short and sweet easy to remember yet be meaningful to our everyday culture and was hoping for some examples that might help in developing this.

Sean,

What is your "everyday culture"? Understanding that may help us to help you.

Meanwhile:

"We help each other to understand and fulfill requirements thereby creating more successful customers."

...of course it'll need your management system to back it up.

John

 

[normzone]

What is your "everyday culture"? Understanding that may help us to help you.

Meanwhile:

"We help each other to understand and fulfill requirements thereby creating more successful customers."

...of course it'll need your management system to back it up.

John is right on point - I'll not share my quality policy, because I'm so proud of it and I want no imitators but :

[ ISO 9000:2005 (E) Quality management systems – Fundamentals and vocabulary ]
recommends as follows:

2.5 Quality policy and quality objectives
Quality policy and quality objectives are established to provide a focus to direct the organization.

Both determine the desired results and assist the organization to apply its resources to achieve these results.

The quality policy provides a framework for establishing and reviewing quality objectives.

The quality objectives need to be consistent with the quality policy and the commitment to continual improvement, and their achievement needs to be measurable.

The achievement of quality objectives can have a positive impact on product quality, operational effectiveness and financial performance and thus on the satisfaction and confidence of interested parties.

And 5.3 in ISO 9001:2008 a - e gives you the rest of the requirements.

Those canned Q policies that contain the phrases "customer satisfaction" and "continual improvement" sound like they came out of an online policy generator.

I always wanted to have a Q policy that went "Better products and performance, more happier customers" but that's probably cutting it a bit short.

 

[Sean Kelley]

I am certainly not wanting to copy anyone's policy just looking for some ideas and what others have seen or used. I have at times seen very long one page policies that no one remembers what it says.

I have heard it said that Ford Quality is ......

Most anyone can recall that. It may not be their quality policy but it is short catchy and everyone can remember it.

Our culture is one that promotes both teamwork and individual contribution. We offer cross training in other areas just to see if you really would like to move to that area when an opening does come along. Any single position has it's basics but any teammate can also expand upon it and contribute in so many ways. If I was a xxx operator, I can be on reruitment teams, safety teams, first responder teams, high angle rescue, etc. There are many opportunites and it is encouraged and highly recommended that you explore and participate in something outside your own job duties.

 

[RoxaneB]

What you hear from Ford is not a Quality Policy - in my opinion - but a slogan. Nike's popular catch phrase is also a slogan. Slogans are catchy and resonate with people...but they are not policies. If you need to clarify the difference, one addresses all of the requirements of the standard (and hopefully the system), while the other is akin to an executive summary of the policy.

So, when it comes to the creation of your slogan, why not have a contest internal to your organization? Or have an open door crowdsourcing lunch where anyone from the company - even family members! - can attend.

At least this way, the slogan will resonate with the team and vested stakeholders.

We did something similar to this with our internal team. Operations has undergone some serious revamping and over-hauling this past year and we were beginning to question who we were and what we offered. We did surveys internal to our team and to our internal customers on what our strengths are (and should be) - with the results, we generated a word cloud.

After that, we considered the words on the cloud and the services we offer. With much discussion and debate, we ended up combining two submissions into (without the actual formatting that we use):

Quality. Knowledge. Results.
Your needs. Our Passion.