Re: New Job 1 Month from Recertification Audit - Missing Documents, no Internal Audit
Yeah man, I wish you the best of luck. I don't do anything but 3rd party work and I've seen your situation repeated over and over again, and here's the deal....Nobody but a really in tune auditor pays attention to the language of the ISO 9001 standard, specifically clause 4.1 where it states and is an absolute, and total requirement...."The organization shall establish, document, implement and maintain a quality management system...."
From your statement "maintain" has not happened and unless you get a typical shake & bake auditor your QMS will be found out...No audits, no management reviews, no corrective actions from finding no audits or management reviews, and tons of other really low hanging fruit could lead to a various serious condition of "not maintaining the QMS" which is a major requirement embedded in the very 1st sentence of the 9001 standard, and you've only provided the obvious ... What horror stories are still unidentified?
It's only my opinion, which isn't worth very much because of my lack of being a really nice guy and PC, but as it is right now, you're up the proverbial "S" creek without much of a paddle and "YOU" can't fix it by yourself, it's an organizational issue and definitely a management one which they obviously care not to get involved in or with...How do I know? You stated that the company was in trouble anyway and the client is aware of the company's poor shape.
At this time the best course of action is an extreme course of damage control trying to minimize the impact and it has to start at the top with more than "ya, ya, lip service" from your management....If they don't walk the talk, none else will either.