J
Re: New company - Wants ISO 9001 !
You cannot and shouldn't be making your customers be responsible for whether you are compliant (or not) with your own system and its standards, processes, etc. That's dumping responsibility onto your customer. (A bit like building and selling a car, and then saying to the person driving it out of the showroom "Tell me if it doesn't work properly". Nuh.
The responsibility belongs with you as the supplier. YOU are the one who has to ensure you comply with your own system. You're supposed to be identifying the needs of your customer, communicating with them, and ensuring their needs are met with consistency. That's the thrust of 9001.
You cannot and shouldn't be making your customers be responsible for whether you are compliant (or not) with your own system and its standards, processes, etc. That's dumping responsibility onto your customer. (A bit like building and selling a car, and then saying to the person driving it out of the showroom "Tell me if it doesn't work properly". Nuh.
The responsibility belongs with you as the supplier. YOU are the one who has to ensure you comply with your own system. You're supposed to be identifying the needs of your customer, communicating with them, and ensuring their needs are met with consistency. That's the thrust of 9001.
