Going deeper than what GARMSL12 said when opening this thread...
My background is telephony/electronics, minor stints in machining and supply. I'm not green to Quality, (I have had to do some validation/testing in the past); now I have been tasked with: Calibration, QMR (this is my ONLY title remotely linking me to ?Management?), and Internal Lead Auditor!
I have been to the 36-hr RAB-QSA Lead Auditor Course back in July, have reviewed all our ISO documents (some needed updating, some
I had to sign as the new process owner...

), and did my first ever internal audit [ALONE] :mg: of one process, I did identify a NC (should have been identified three years ago) that generated a CA.
I have been doing lots of research of ISO-9001 on the web and especially here on the Cove (even printed the +140 pages of the ?what should be changed in 9001-2015? thread) and reading lots of stuff I do not fully understand? yet!
So, for my concerns:
1) What questions to ask? (getting some of the answers here off the Cove). We have pre-made ?forms? we use to mark C / NC for the internal audits, to me it just seems ?too scripted?, "too guided", "we only want you to look here"... are these "forms" normal?
2) How do I know when to ?dig? into something vs. let it go? What are some of the ?triggers??
3) How do I guide/lead my audit team when they only have done two audits more than I? (we are going into our third year of certification)
4) How do I know when I am interpreting the standard incorrectly?
5) How do I tactfully change documents the previous QMR created when he is now the Plant Director (see #1 & 6)? :mg:
6) Company wants to keep ISO 9001 ?simply? so I feel we are missing some documents, that previous QMR (see #5) said we didn?t need (e.g.: competency - there are no ?training records? someone within the company said he is competent, but no proof to back this up; I know HR has job descriptions for job titles, but they are not listed within the ISO documents, thus are they inspectable (see #2)?)
I am sure that most of this comes with experience, but with the previous QMR now Plant Director, I?m not ready for failing a customer audit, let alone the CB audit in FEB!

