S
I just discovered this site last week and I love it! It is great to learn by reading up on the wealth of experience you all have to offer. I have limited experience in the field so i need some help and i know I have come to the right place.
I work for a Courier company at the main sortation plant and we are going for ISO 9001:2000 registration in mid November. One of the questions that has risen is how do we comply with clause 8.3. During our sortation and processing of inbound customer freight we encounter and at times create errors (sort to wrong conveyor belt etc). We have internal procedures to catch these errors before they become errors that customers see & feel. Because we are dealing with manual sortation, (with the aid of conveyor belts etc) errors will happen.
My question is are the internal errors we generate to be considered "Nonconforming Product"? If a customer makes an error on an address label and we catch it is this a nonconforming product?
I guess my major concern is do we need to keep records of all of and the actions taken to remedy the issues.
As a part of our Quality System we continually perform audits on different aspects of our operation with the goal of tracking down the errors and eliminating them, but we do not track all of the occurrences.
Another thought is do we only consider Nonconforming product to be packages that are due to size, weight, commodity etc beyond our capability to handle? ie certain classes of Dangerous Goods, oversize boxes etc.
Any help on this topic would be greatly appreciated.
thx
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I work for a Courier company at the main sortation plant and we are going for ISO 9001:2000 registration in mid November. One of the questions that has risen is how do we comply with clause 8.3. During our sortation and processing of inbound customer freight we encounter and at times create errors (sort to wrong conveyor belt etc). We have internal procedures to catch these errors before they become errors that customers see & feel. Because we are dealing with manual sortation, (with the aid of conveyor belts etc) errors will happen.
My question is are the internal errors we generate to be considered "Nonconforming Product"? If a customer makes an error on an address label and we catch it is this a nonconforming product?
I guess my major concern is do we need to keep records of all of and the actions taken to remedy the issues.
As a part of our Quality System we continually perform audits on different aspects of our operation with the goal of tracking down the errors and eliminating them, but we do not track all of the occurrences.
Another thought is do we only consider Nonconforming product to be packages that are due to size, weight, commodity etc beyond our capability to handle? ie certain classes of Dangerous Goods, oversize boxes etc.
Any help on this topic would be greatly appreciated.
thx
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