This type of situation is possibly caused through the auditor not doing a complete job of auditing! We haven't found out, yet, if what the people are doing is causing any problems or not, regardless of what the procedure says.
I'm always concerned when I read the audit was against 'the standard'. This isn't good criteria for an internal auditor to use. It should be they're auditing the qms documentation. Furthermore, if the auditor had determined that there is resistance to the procedure, then maybe it's because of the way it's written or introduced to people. We can't tell from what's reported.
The auditor should be reporting the facts - not 'grading' findings to ameliorate the situation. Call it like it is (as Brad says) - this is one of the downsides of 'allowing' auditors to 'grade' findings! It shouldn't be there call. The 'grade' comes from the nature of what's reported!
I agree with Jen, that 'retraining' isn't likely to be worthwhile. What are you going to 'retain' on - the same behaviours? I think the way you select criteria and scope may be part of it, plus the amount of planning and how that's done needs scrutiny. Just arming the auditor with the standard etc. is not going to work!
Did anyone ever coach this auditor to know how to audit? Just being in a training class isn't sufficient to get an effective audit.
I'm always concerned when I read the audit was against 'the standard'. This isn't good criteria for an internal auditor to use. It should be they're auditing the qms documentation. Furthermore, if the auditor had determined that there is resistance to the procedure, then maybe it's because of the way it's written or introduced to people. We can't tell from what's reported.
The auditor should be reporting the facts - not 'grading' findings to ameliorate the situation. Call it like it is (as Brad says) - this is one of the downsides of 'allowing' auditors to 'grade' findings! It shouldn't be there call. The 'grade' comes from the nature of what's reported!
I agree with Jen, that 'retraining' isn't likely to be worthwhile. What are you going to 'retain' on - the same behaviours? I think the way you select criteria and scope may be part of it, plus the amount of planning and how that's done needs scrutiny. Just arming the auditor with the standard etc. is not going to work!
Did anyone ever coach this auditor to know how to audit? Just being in a training class isn't sufficient to get an effective audit.

Won't work.