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There is no problem.....
We have experienced this situation with some of our suppliers who are within our company's global family. We find non-conforming product and request investigation and corrective action.
If we get an answer it is usually that there is no problem. Often there is no complete answer received. However we do find that we never see the problem again, ever! We usually close our the CAR with statements about 'supplier has investigated problem and addressed the root cause'.
It isn't ideal but is all that we are going to get from these suppliers and we don't mind too much because the problems go away.
Is this going to cause us problems in an audit?
We have experienced this situation with some of our suppliers who are within our company's global family. We find non-conforming product and request investigation and corrective action.
If we get an answer it is usually that there is no problem. Often there is no complete answer received. However we do find that we never see the problem again, ever! We usually close our the CAR with statements about 'supplier has investigated problem and addressed the root cause'.
It isn't ideal but is all that we are going to get from these suppliers and we don't mind too much because the problems go away.
Is this going to cause us problems in an audit?