We had a non-conformance logged following a TS16949 Stage 2 audit.
Engineering assure me that they considered warranty/historical issues but neglected to tick a box on the Feasibility Review form. I.e. no evidence. Our auditor wants to see a control plan in place for the APQP process before recommending our qualification for the standard.
Does anyone have an example of a Control Plan for the Customer Order Progression Process and/or APQP. At this stage in the process I cannot see how we can define measurables and have got a mental block or am having a senior moment as my partner would describe it?
The problem is that I cannot think of the measurables I would detail at this stage in the production process. We are not manufacturing parts but considering history & feasibility.
Do I just detail the process and the forms engineering complete that require them to review the BOS & SPC charts and discuss warranty issues with Quality ? Para 18.104.22.168. seems to require measurables.
(In my place of work we design add-ons for vehicles, sub the manufacturing and then we fit those parts upon reciept. The parts we make are very low volume e.g. 5 cages for police dog vehicles in a month)
Thanks in anticipation,
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