Hello! Long time lurker, first time poster. I’ve recently started working for a new company as a Quality Engineer. We recently had a quality issue at a customer facility. There was poor fill visible in a mounting hole of a bracket. We contracted an outside company to go into the customer to certify all of their product. We recently got called into the customers facility as they have found multiple castings with the same condition in their certified material. We are currently performing an additional sort for this. To date we have found twenty castings in the certified material. The company I work for has no process in place for an issue like this. I was hoping to get some advice on how to handle this situation with the sort company.