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My company does document translation, and our corrective action system is not very active or effective at present. We have a corrective action form (CAF) to fill out, but employees don't fill it out. When someone from management receives a CAF, they don't always act on it in a timely manner. For example, our COO says that the CAFs focus on one aspect of a larger problem and she'd rather just fix the larger problem without being slowed down by the form. Personally, I wonder if they just want to skip steps like root cause analysis and verification- but at the same time I see their point.
Some key observations made by our President:
Some key observations made by our President:
- The way that we normally resolve “problems” is much faster than what is required by our CPAR process.
- Our CPAR form drives our resolution process.
- Employees may not be motivated to write new CPARs because of lack of communication about progress, etc.
- Many CPARs have been related to complex process issues which can’t be resolved quickly. Other CPARs represent a piece of a much bigger process change that’s already in the works.