M
Hi,
I am currently working for a small rotational molding company who does not have any quality procedures.
I have decided to begin by implementing a CA database to handle customer issues/ NMRs.
My concern is that many of our customers are small custom shops and when they communicate a problem with respect to a part(s) they verbally inform our sales team who then arrange for parts to be picked up and reworked by the engineering dept.. There is no NMR documentation from the customer end. How can I document this internally in order to apply this to a 8D report?
Many thanks,
Rich
I am currently working for a small rotational molding company who does not have any quality procedures.
I have decided to begin by implementing a CA database to handle customer issues/ NMRs.
My concern is that many of our customers are small custom shops and when they communicate a problem with respect to a part(s) they verbally inform our sales team who then arrange for parts to be picked up and reworked by the engineering dept.. There is no NMR documentation from the customer end. How can I document this internally in order to apply this to a 8D report?
Many thanks,
Rich