Nonconformance & Corrective Action Database (Implementation issue)

M

Mr Rotomolder

#1
Hi,

I am currently working for a small rotational molding company who does not have any quality procedures.

I have decided to begin by implementing a CA database to handle customer issues/ NMRs.

My concern is that many of our customers are small custom shops and when they communicate a problem with respect to a part(s) they verbally inform our sales team who then arrange for parts to be picked up and reworked by the engineering dept.. There is no NMR documentation from the customer end. How can I document this internally in order to apply this to a 8D report?

Many thanks,

Rich
 
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J

JJC1979

#3
At whichever organization I have worked, there has always been a database that Sales can use to document Customer Complaints and the like. I would suggest to gather the whole team together after you decide how you want the spreadsheet or database to look. Customer Complaint #, Customer, Qty, p/n, Problem, Corrective Action (repairs), etc. State that as a first step to documenting the non-conformances, the organization will need to have that spreadsheet filled out. The spreadsheet can be in a location that the Sales Team, Quality, and Engineering can get to. If you start with this, at least you will have a list of all returns or complaints, the problem, and the Engineering team can document in Corrective Action (repairs) what they did to fix. Gradually work to different levels after having the spreadsheet...You can then move to documenting that as an official Corrective Action on a document, etc. This first step gets everyone familiar with the idea of documenting the problems and then you can easily transform everyone from there.

Good luck!

Juneau:)
 
M

Mr Rotomolder

#4
Thanks for the advice Juneau. I would like to take my time and create a basic database as you mentioned however, our company was recently audited by a potentially huge customer.

As a result of the audit we have been given conditional approval to go ahead with current projects. As part of the conditions we must develop a quality manual which includes a Documented inspection process, CA & PA, MRB, Tool calibration, process sheets etc. I will be receiving a full report in the next few days which I will post. Hopefully I can get some recommendations on where to begin.

In the mean time I have created several process charts for parts and administrative processes as well as a file documenting NMRs, CA & PA and a 8d analysis chart.

Thanks.

MR
 
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