M
“Oh boy, is this great?”
To quote Dorfman in "Animal House."
Unfortunately it seems the original posters company's main mission is to put lipstick on the pig a week or two prior to the 3rd party audit. IMNSHO, the discussion here regarding N/C product misses the "big pic."
I view a "N/C" as a failure to meet customer, again, customer requirements. I truly don't go to many places making bad stuff, the market place has put them out of business, or China has been able to meet/exceed the previous quality levels. I do go to a lot of places were on-time delivery is below 90%! ("Hey, you know how it is, we ship a gizillion pieces a day, you can't be perfect.")
As an auditor I'm asking for an orientation regarding the organization's "complaint system." What constitutes a "complaint" here. Not all complaints have to generate CA's, and not all CA's have to be acted upon. In my subconscious I'm thinking, "is management really hearing about issues the customers are bringing up." N/C should be something sales is involved in, or be aware of.
To quote Dorfman in "Animal House."
Unfortunately it seems the original posters company's main mission is to put lipstick on the pig a week or two prior to the 3rd party audit. IMNSHO, the discussion here regarding N/C product misses the "big pic."
I view a "N/C" as a failure to meet customer, again, customer requirements. I truly don't go to many places making bad stuff, the market place has put them out of business, or China has been able to meet/exceed the previous quality levels. I do go to a lot of places were on-time delivery is below 90%! ("Hey, you know how it is, we ship a gizillion pieces a day, you can't be perfect.")
As an auditor I'm asking for an orientation regarding the organization's "complaint system." What constitutes a "complaint" here. Not all complaints have to generate CA's, and not all CA's have to be acted upon. In my subconscious I'm thinking, "is management really hearing about issues the customers are bringing up." N/C should be something sales is involved in, or be aware of.