Nonconformance Material - Return to Vendor (Supplier) Procedure

R

rtanney

#1
#1
I am currently working on writing a Return to Vendor Procedure for my company. Most of our supplier are overseas (Asia) and I am looking to see if anyone has a template procdure to compare against. Anything at this point would help, writing this blind is not fun...

Thanks!
 
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H

harry

Trusted Information Resource
#2
#2
Welcome to the Cove.

Returning the goods to the supplier/vendor is part of disposition and disposition itself is a part of the NC procedure (at least that's how we handle it). That decision can be made by an authorized individual or a panel.

Some people have a goods return policy with serves to link the other departments such as accounting (debit account) and shipping to handle the necessities after decisions had been made on disposition.

Is a procedure of the nature that you are preparing necessary? A simple flow chart could be even better.
 
A

Alexisss

#3
#3
It always depends on the type of products. Returning products to Asia is not always easy.

Depending on the value and volume of purchases, make sure you get a legal agreement, signed by authorised reps. Even in this case, dont expect to be fully protected when purchasing from this area.

In many cases, the best thing to do is have a pre-shipment inspection. In my case, the extra cost of pre-shipment inspection of EVERY shipment covers the cost of a whole lot of non-conforming products.
 
T

trainerbob

#5
#5
I am afraid that my experience with some Asian suppliers has been less than satisfactory. regardless of what the procedure is or the 8D, or whatever, getting the response and or any action is the tricky part. Sometimes any or all of it is just a waste of time and finding new supliers can be easier. How you put something like that in your procedure is up to you.
 
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