Nonconformance partially applied to a company with various products?

Q

QAMTY

#1
Hi all

I´m almost finishing a procedure for Nonconformance products.
In our company we sell mechanical equipment, consultancy, technical studies as our product realization.

The Nonconformance clause referred in ISO in the case of
Disposition is very applyable in my opinion to manufacture (equipment, parts, machinery) for example when a nc is found next is Segregate, remedial, scrap, which perfectly i can apply to an equipment


But don´t know to apply iso to my other products, consultancy
which final product is a bunch of papers and documents.
In here, how to apply segregate, remedial,etc.

Neither when an NC is found in my Purchase department (although this is a support process)

Can I manage 8.3 only for equipment,
not including the consultancies or the purchase department?
or can only apply partially the 8.3.

What is your suggestion?

Thanks to all
 
Elsmar Forum Sponsor
#2
Re: Nonconformance partially applied?

Hi all

I´m almost finishing a procedure for Nonconformance products.
In our company we sell mechanical equipment, consultancy, technical studies as our product realization.

The Nonconformance clause referred in ISO in the case of
Disposition is very applyable in my opinion to manufacture (equipment, parts, machinery) for example when a nc is found next is Segregate, remedial, scrap, which perfectly i can apply to an equipment


But don´t know to apply iso to my other products, consultancy
which final product is a bunch of papers and documents.
In here, how to apply segregate, remedial,etc.

Neither when an NC is found in my Purchase department (although this is a support process)

Can I manage 8.3 only for equipment,
not including the consultancies or the purchase department?
or can only apply partially the 8.3.

What is your suggestion?

Thanks to all
Your bunch of papers and documents would contain intellectual stuff, that you give your customer as a consultancy / technical study output.
If these are subjected to your final review before delivery by your competent personnel, and during that process, an NC is detected, you control it in very much in the same way. You prevent it from going to the customer, take remedial etc. Perhaps your scrap may be some sheets of paper (please deface / destroy them so that they do not get into customer file by an error) or if they are soft copies, promptly get them corrected, reviewed, approved before saving to customer delivery document file.
8.3 does not have the exclusion rights simply because, what ever product or service one covers in the QMS, a NC product or service is a possibility. So you necessarly need to exercise controls over them. Same applies to purchase department, and perhaps may lead to a supplier corrective action.
 
Last edited:
D

Duke Okes

#3
Re: Nonconformance partially applied?

For documents containment would be looking at how many documents have errors and how many errors in them. Remedial action would be fixing the errors found.
 
Q

QAMTY

#4
Somashekar and Duke Okes

Thanks, with your examples
really I understood how to
apply the concepts.

Thanks again
 
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