Nonconformance Recurrence Response Help

W

w_dlcruz

A recent non conformity was again call out on a succeeding audit before it was corrected (different customer audit). Can the latest call out be cancelled? Thanks
 
J

Joe Cruse

If it was me, I would leave it in your system. Sure, show in that one that CA is already underway to being implemented, but if this from a 2nd customer audit/issue, you can't just toss it aside; the customer is going to want you to answer it in some way, if they're like our customers.
I would simply copy your documentation of the CA and its implementation into your response to the 2nd NC.

All that said, that answer was from the perspective of "we had an issue that got us an NC, and another customer got the same thing around the same time, so we had a 2nd NC from the same issue". If you had an NC, implemented your CA, and THEN got another NC from a customer AFTER implementation, over the same problem, your CA was either incomplete, corrected nothing, or you did not dig deep enough for the real, underlying issues that would have allowed more effective CA on THAT issue.

I've been through both problems; document both NC's AND all CA.
 

dsanabria

Quite Involved in Discussions
A recent non conformity was again call out on a succeeding audit before it was corrected (different customer audit). Can the latest call out be cancelled? Thanks

Time to review your processes to find why it was called out again.... first sign that the root cause was not identified properly.
 
W

w_dlcruz

Hi Joe,
Thanks for the response. The second finding was just a week after the first from a different customer. I was just thinking if it will be worthwhile if I mention to the second customer that the same issue was already a finding from the first customer but the time was not sufficient to complete the actions.

Regards,
Walter
 
J

Joe Cruse

Had a VERY similar issue last year. Problem with an item we only make once or twice a year, and after the first production run, the next couple of items produced had issues. Our testing caught none of this at production time, and so material left to the customer as NC. Investigation found the root cause, and we devised a CA. Unfortunately, we would have to wait several months to enact this, as that is when we produced the item that caused other production problems. In the meantime, another customer popped up with the same problem, from the 2nd batch produced, even though initial testing at production time showed nothing. We reported to customer #2 that we already knew the root cause, and had implemented CA (both NC's shipped roughly the same time).

So yes, let #2 also know that you have the issue and what your CA is, even if have have 2 identical corrective action records in your system.
 
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