Nonconformance Report SOP - Example wanted

D

dbarton8541

#1
Ive been tasked with writing a SOP for individual departments for the handling of NCR's. The basic process of each departments responsibility to Create, Disposition, Promote, Comply, and Close an NCR. Its not the "Procedure" but the more detailed routing if you will. I guess Im looking for a template of some sort. Tried to search for somthing with no luck. Any help is greatly appreciated. Thanks
 
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D

dbarton8541

#3
Thanks for the response. First file there was an NCR Form. I was looking for more of a template for writing an SOP. Maybe I'm overthinking this and will just use a procedure template and increase the detail and call it an SOP?
 

Jim Wynne

Staff member
Admin
#4
Thanks for the response. First file there was an NCR Form. I was looking for more of a template for writing an SOP. Maybe I'm overthinking this and will just use a procedure template and increase the detail and call it an SOP?
What's the difference between an SOP and a procedure?
 
D

dbarton8541

#5
Nothing I suppose. The official "Procedure" is very vague and easy to comply with. I am writing an SOP for each department in order to detail the steps they are to take regarding the NCR process. So, to answer your question, maybe no difference, just much more detailed. Our ISO 9001 "Procedure" seems to have been written in a manner to be as vague as possible in order for it to be easily complied with.
 

Jim Wynne

Staff member
Admin
#6
Nothing I suppose. The official "Procedure" is very vague and easy to comply with. I am writing an SOP for each department in order to detail the steps they are to take regarding the NCR process. So, to answer your question, maybe no difference, just much more detailed. Our ISO 9001 "Procedure" seems to have been written in a manner to be as vague as possible in order for it to be easily complied with.
Sometimes the easiest way to deal with something like this is to "walk" the process and create a rough flow diagram. Talk to the people who use the process, find out how it currently works and what needs to be improved and then start documenting it. You might find that a flow diagram is all you need.
 
D

dbarton8541

#7
Interesting Idea. I think I will make some flow charts first and evaluate. I do think I will need some procedural writing as I have been asked to implement timelines or time requirements for how long an NCR is to stay static in one position of the process.
 
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