Thomas Dorner
Involved In Discussions
Hi,
I would like to pick your brains to a topic I struggle with:
We have an internal discussion about, whether a nonconforming part from the field (detected by a routine inspection by field service) should be send back to our facility for further evaluation or not. Concerns that were brought up not to have them back at the factory are like; Shipping costs, Labor, taxes/duties etc.
In the event of a failed part, wouldn't it be useful to investigate further and set appropriate measures for prevention in place (e.g. Design Change, further discussion with Supplier for replacement etc.)?
I am eager to hear your opinions and how you are handle such situations in your company. Do you have rules established that determine when a nonconforming part has to send back to the factory and if not what should happen?
Thank you in advance for your inputs,
Thomas
I would like to pick your brains to a topic I struggle with:
We have an internal discussion about, whether a nonconforming part from the field (detected by a routine inspection by field service) should be send back to our facility for further evaluation or not. Concerns that were brought up not to have them back at the factory are like; Shipping costs, Labor, taxes/duties etc.
In the event of a failed part, wouldn't it be useful to investigate further and set appropriate measures for prevention in place (e.g. Design Change, further discussion with Supplier for replacement etc.)?
I am eager to hear your opinions and how you are handle such situations in your company. Do you have rules established that determine when a nonconforming part has to send back to the factory and if not what should happen?
Thank you in advance for your inputs,
Thomas