Notification To Vendors (Suppliers) of our ISO 9001 Registration

E

earthboundmisfit82

#1
Hi everyone,
I'm looking for a letter template that I can send to my vendors/suppliers notifying them of my company's recent certification to ISO 9001:2008. In the past we can been very lax with out suppliers. We never sent out SCARs. I'd like to take this opportunity of informing them of our ISO certification to also let them know that we will be holding them to a higher quality standard as well. Does anyone have a similar template that I could use? Any tips for me?
 
Elsmar Forum Sponsor

SteelMaiden

Super Moderator
Super Moderator
#2
Re: Notification To Vendors of ISO 9001

Why not just send a letter stating that you have recently been registered and going forward you will be evaluating your suppliers on X, Y, and Z. Any evaluations following below the acceptable threshold will trigger requests for corrective action. I would also recommend if you are wanting to put them on notice now, you should follow up with some sort of periodical "report card" as it is rather unfair to call them out and tell them you are going to spank them if they are bad and not be willing to shair your praise if they are good.:2cents:
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#3
Re: Notification To Vendors of ISO 9001

We never sent out SCARs. I'd like to take this opportunity of informing them of our ISO certification to also let them know that we will be holding them to a higher quality standard as well. Any tips for me?
Be very careful on how you phrase your message to suppliers and mean what you tell them. It is very easy for people to fail to understand the "being hold to a higher standard" cliche'. Some might even use this to start charging you more for the same product, simply because of the fear of not knowing what you mean and the potential consequences to them.

So, think it through, but once you do it, follow through with the message. The last thing you want is a supplier base that believes you, as a customer, don't keep keep them accountable.
 
P

Phil Fields

#4
Hi everyone,
I'm looking for a letter template that I can send to my vendors/suppliers notifying them of my company's recent certification to ISO 9001:2008. In the past we can been very lax with out suppliers. We never sent out SCARs. I'd like to take this opportunity of informing them of our ISO certification to also let them know that we will be holding them to a higher quality standard as well. Does anyone have a similar template that I could use? Any tips for me?
I think that it is a great idea to inform your suppliers of your ISO certification! You post bring several questions:
• Did you ever have a need to send a SCAR?
• With the new certification has anything change in the customer supplier relationship?
You achieved ISO certification with you current suppliers, yes? Is there any reason to hold them now to a higher standard? Why not thank them for their excellent past service and ask them for their continued support?

Phil
 
T

tomvehoski

#6
If I was a supplier, I would probably receive your letter with a great big "Whatever :rolleyes:" I've had many suppliers that operate at a higher level than the organization I worked for, certified or not. Be careful how you communicate this. If you just expedited 10000 widgets from them because you sent them the wrong print (welcome to my world) last month you may get laughed at.

The standard you hold them to is the purchase order you send them with other requirements you have agreed upon under contract. Nothing more, nothing less (except for maybe basic customer service). Now if you want to go and develop a supplier quality manual, perform on-site assessments, etc. - that might be good or bad. I have no idea of your organization's or your suppliers' capabilities.
 
#7
Hi everyone,
I'm looking for a letter template that I can send to my vendors/suppliers notifying them of my company's recent certification to ISO 9001:2008. In the past we can been very lax with out suppliers. We never sent out SCARs. I'd like to take this opportunity of informing them of our ISO certification to also let them know that we will be holding them to a higher quality standard as well. Does anyone have a similar template that I could use? Any tips for me?
Great advice so far. For my :2cents: I think it's important to let customers and suppliers know you are registered - you put in the effort/$$, it's going to make some difference they (should) notice, so why not advise them? As for a 'higher standard', it may not be what you think it is! I'd suggest that sending corrective actions out, where previously you didn't, isn't a higher standard!

However, working with suppliers to determine why you have rejects is! I learned early in my SQA career, that when you point a finger at a supplier, you generally point three back at yourself! Use the opportunity to embrace supplier development...of which their consideration of (also) being ISO certified, could be a consideration!
 
Thread starter Similar threads Forum Replies Date
M IATF16949 Clause 9.1.2.1e - Customer notification related IATF 16949 - Automotive Quality Systems Standard 4
J FDA notification of address change US Food and Drug Administration (FDA) 2
N Competent Authority notification for non-EU manufacturer EU Medical Device Regulations 4
R Change Notification - Registrar vs Notified body ISO 13485:2016 - Medical Device Quality Management Systems 1
P 21 CFR 807.81 When a premarket notification submission is required Other US Medical Device Regulations 0
M Informational US FDA Final Guidance – Special Premarket Notification [510(k)] Pathway Medical Device and FDA Regulations and Standards News 0
D Customer and Company Specific Requirements for notification of Customers of a change in Management or Key Personnel Customer and Company Specific Requirements 3
M Informational US FDA Final guidance – Metal Expandable Biliary Stents – Premarket Notification (510(k)) Submissions Medical Device and FDA Regulations and Standards News 0
M Informational ANVISA – Notification for Class 1 devices – Resolução da Diretoria Colegiada – RDC nº 270 de 28/02/2019 Medical Device and FDA Regulations and Standards News 0
M FDA News USFDA Final Guidance – Intent to Exempt Certain Unclassified Medical Devices from Premarket Notification Requirements Medical Device and FDA Regulations and Standards News 0
supadrai Informational Japan Minor Change Notification Application Form - Found it? Japan Medical Device Regulations 0
C QR Code on Medical Device Packaging and Notification to Notified Body EU Medical Device Regulations 1
S Change Control Form vs. Document Change Notification ISO 13485:2016 - Medical Device Quality Management Systems 3
T External Standard Update Notification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
S Nemko AS & DQS - Concern over notification as a Medical Device NB Registrars and Notified Bodies 5
E Customer Letter/Notification - Is it a field action? Other US Medical Device Regulations 4
dubrizo IATF 16949 Clause 8.7.1.6 - Customer Notification - Your Inputs Requested IATF 16949 - Automotive Quality Systems Standard 4
N Notification of Changes to a Class I Medical Device - Reporting Requirements EU Medical Device Regulations 4
O Regulatory Notification for IVD IFU Instructions Revision ISO 13485:2016 - Medical Device Quality Management Systems 3
L Notification and submission requirements for medical device material changes Registrars and Notified Bodies 2
T Notification of affected parties of Updated Documented Procedures ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
J CRB (Certification Registration Body) Notification of Potential Escape AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
C Notification to Customers regarding Major Audit Finding IATF 16949 - Automotive Quality Systems Standard 25
GStough Template for Supplier Notification of Audit Supplier Quality Assurance and other Supplier Issues 5
P Acquisition of a company that manufactures a PMA device-FDA notification requriements 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 2
F Notification Procedure for Reimbursement Implants and Invasive Devices in Belgium EU Medical Device Regulations 4
S Audit Notification - Is it a obligation to notify people or just good practice Internal Auditing 18
M Is Notification of the Test Laboratory always necessary for Supplier Changes? IEC 60601 - Medical Electrical Equipment Safety Standards Series 12
Stijloor GM (Supplier) and PPAP Requirement 3.1 Customer Notification APQP and PPAP 5
Ajit Basrur FDA: Industry Notification: Furlough Update (8 October 2013) US Food and Drug Administration (FDA) 8
J Process Changes - Customer Notification Requirements APQP and PPAP 12
N Notification Sample Regarding Record Retention ISO 13485:2016 - Medical Device Quality Management Systems 5
O Documenting Processes requiring Customer Notification Misc. Quality Assurance and Business Systems Related Topics 2
A Customer Notification of Change Procedure Quality Manager and Management Related Issues 1
L How to track the NCR (Quality Notification, Services Notification) Nonconformance and Corrective Action 2
A Temporary Change of Manufacturing Site - Notified Body Notification Requirements EU Medical Device Regulations 3
Hershal This morning I received notification that I have my third copyright Coffee Break and Water Cooler Discussions 11
B Control Plan Revision Requirements - Notification of and Approval by Customers FMEA and Control Plans 1
K Customer Notification Requirements - New Packaging Machine for Class 1 Medical Device ISO 13485:2016 - Medical Device Quality Management Systems 1
A Do I need to send notification to Notified body and EC Rep? EU Medical Device Regulations 12
D Customer Notification: PCN - EOL ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
A Material Grade Change Notification to Brazil ANVISA Other Medical Device Regulations World-Wide 2
M Class I Medical Device - 1st notification and change notification EU Medical Device Regulations 4
S Update on Change Notification for Registered Medical Devices in Singapore Other Medical Device Regulations World-Wide 0
B Process Change Notification (PCN) form to notify our customers of a change Document Control Systems, Procedures, Forms and Templates 3
T Export "Simple Notification" required by the FDA under Section 802 of the Act Other US Medical Device Regulations 3
Q Notification to Registrar Concerning Continuous Dynamics including Restructuring ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
J Complying with Change Notification Requests - Wholesale Distributor Quality Manager and Management Related Issues 7
P Rework Notification - Is it sufficient to show how we control rework process Manufacturing and Related Processes 1
D Technical File Updates and Notified Body Notification EU Medical Device Regulations 5

Similar threads

Top Bottom