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Ok, I need some help! We recently switched Registrars, we were using a Notified Body as we used to CE Mark a product we made. Long story short the part of the company that did that split off and went their own way, so we went with a Registrar that does not do CE marking because we don’t need that service anymore (plus we are saving 13K a year!!).
Here is where the saga starts, one of our customers was mad because we didn’t notify them that we switched registrars, as far as I know there is no requirement for us to do so and the supplier agreement we signed with them does not state we need to. Anyway, they found out we switched to a Registrar that is no a Notified Body and said they can no longer use us for our services because according to their Notified Body we have to use a notified body also. I say no, we are not CE marking the product so they need the notified body not us! There is no requirement in the MDD that we as the supplier need to be ISO, however, their notified body is tell them that; “All the notified bodies got together and decided that in order for a company to CE mark a product their critical suppliers need to also be audited by a notified body”. I say that is a bunch of [email protected], and if that is the case where is that documented.
Has anyone else heard of this or know anything about this.
Here is where the saga starts, one of our customers was mad because we didn’t notify them that we switched registrars, as far as I know there is no requirement for us to do so and the supplier agreement we signed with them does not state we need to. Anyway, they found out we switched to a Registrar that is no a Notified Body and said they can no longer use us for our services because according to their Notified Body we have to use a notified body also. I say no, we are not CE marking the product so they need the notified body not us! There is no requirement in the MDD that we as the supplier need to be ISO, however, their notified body is tell them that; “All the notified bodies got together and decided that in order for a company to CE mark a product their critical suppliers need to also be audited by a notified body”. I say that is a bunch of [email protected], and if that is the case where is that documented.
Has anyone else heard of this or know anything about this.