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I generate the corrective actions and log the dates in a spreadsheet.
Currently, I assign the "response due date" as 10 days from the date of the request for corrective action. This is a purely random number, as far as I can tell, and I based this number on how my predecessor assigned response due dates.
The only time I vary from the 10 day response due date is if I have a customer requesting a response sooner.
Now to my question - what do other people do? Do you have a standard response time frame? Do you consider the nature of the problem to be analyzed and assign a date accordingly?
I'm trying to figure out if I'm doing this right or if there is some universally accepted time frame I should adopt. Thanks.
Currently, I assign the "response due date" as 10 days from the date of the request for corrective action. This is a purely random number, as far as I can tell, and I based this number on how my predecessor assigned response due dates.
The only time I vary from the 10 day response due date is if I have a customer requesting a response sooner.
Now to my question - what do other people do? Do you have a standard response time frame? Do you consider the nature of the problem to be analyzed and assign a date accordingly?
I'm trying to figure out if I'm doing this right or if there is some universally accepted time frame I should adopt. Thanks.
Just today, I had a conversation with a "supervisor" at ASQ who believed she had resolved a glitch by saying, "an employee didn't follow procedure." I didn't let the supervisor get away with that finger pointing, neither should you when you seek a CAR.