Number of processes identified inside your QMS

[Carlos Echeverry]

Im wondering our company have a lot of identified process inside our QMS. Besides Company President desires a QMS beyond ISO requirements.This has been translated in our company with 100% of our process working in a ISO-way (as users call it)

At this moment these are our identified process ( we are a company extracting pail oil)

-- Strategic Process
* Strategic Planning
* Quality Managment
* Comunicatios
* Customer Service
--- Productive Process
* Raw Materials Purchase
* Oil Palm Extraction
* Kernal Oil Palm Extraction
* Sales
---Support Process
* Steam Generation
* Energy Generation
* Laboratory
* Maintenance
* Computing
* Welfare Work
* Occupational Health
* Others Purchases
* Security
* Accountancy
* Human Resources

Well. That's it. As you can imagine is kinda hard sometimes get the whole organization working in a ISO-way, but we think is a good idea.

what do you think? Must we reagroup some process? There is a tool to detect if we have too small process ot too big process?

 

[SteelMaiden]

Congratulations on trying to make sure that all processes are included. I think as you work through your processes, you might be able to better identify if they are too broad or narrowly defined. I mean, I see a purchasing process for production and one for "other". you've already started to define your facility. We define one purchasing process, with subprocesses. Whatever works for you is what you need. You'll soon find what you need to add, subtract, modify. Just be happy your boss wants to use the system as intended.

 

[RoxaneB]

Carlos, if it works for you...great! If it doesn't...time to make it work for you.

Sometimes it is easier to explain and understand concepts in larger chunks before breaking them down into smaller ones.

My site has 16 main processes. These 16 main processes are placed on our System Map...rather than list all of the different types of steps/option within production, we merely state "Rolling Mill" and "Melt Shop". Perhaps you could say "Raw Materials and Purchasing", "Extraction" and "Sales". That merges two processes to one at the high level.

We then have each process develop their own process map...more detailed steps of what we do. And the flow continues downwards like that.