OASIS Feedback Loops - New stakeholders can be reached now.

Sidney Vianna

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#1
New Functionality added May 25, 2007
On May 25th, 2007, a new functionality was added in OASIS to enable each user who is a customer of a specific supplier in OASIS to send requests to the Certification Bodies responsible for the supplier's certification. This feedback process should be used to address specific issues during the next surveillance and to inform the user on the results. This feature can be accessed using the "Contact the Issuing CRB" button in the supplier details page of the Certified Suppliers directory. See the related guidance material for details.
 

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Cari Spears

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#2
Re: New feature in the OASIS database-contact the CB with your concerns about a suppl

...concerns, questions or suggestions they may have regarding the supplier's OASIS data ... requests for attention items during the next assessment visit by the CRB."
(my italics)

I'm not sure what I think about this yet.
 

Helmut Jilling

Auditor / Consultant
#4
Re: New feature in the OASIS database-contact the CB with your concerns about a suppl

New Functionality added May 25, 2007
On May 25th, 2007, a new functionality was added in OASIS to enable each user who is a customer of a specific supplier in OASIS to send requests to the Certification Bodies responsible for the supplier's certification. This feedback process should be used to address specific issues during the next surveillance and to inform the user on the results. This feature can be accessed using the "Contact the Issuing CRB" button in the supplier details page of the Certified Suppliers directory. See the related guidance material for details.
That's an interesting angle. I can see a potential for abuse, but mostly good things, if used correctly.
 

BradM

Staff member
Admin
#5
Re: New feature in the OASIS database-contact the CB with your concerns about a suppl

I know.. if you have to ask, you can't afford it... But, hey, you can't learn without asking.

But given the attachment in here, I assume this is a complementary add-on feature in the OASIS database, which is for the aerospace industry.

Can you tell me a bit about OASIS?

Also, what do you think the primary motivation is for having this feedback tool in a controlled environment like OASIS?

How many different CB's will be participating? Do you think that the good companies will be the best to respond, which will probably have the fewest complaints anyway?

Any word regarding the confidentiality of these inputs/outputs?
 

Sidney Vianna

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#6
Re: New feature in the OASIS database-contact the CB with your concerns about a suppl

Any word regarding the confidentiality of these inputs/outputs?
That is my main concern over this feature. The confidentiality aspect of the information being exchanged. There is also a risk of this feature being abused and/or misused.

On the other hand, I believe that, IF PROPERLY USED, this feature will foster CB's accountability to the systems they certify. Which is a good thing. CB's must held responsible for their deeds. If an aerospace AS9100/9110/9120 certified supplier keeps allowing for escapes or other quality issues, the CB MUST be aware of this so we can focus our assessments on why that is happening.
 
C

Craig H.

#7
Re: New feature in the OASIS database-contact the CB with your concerns about a suppl

I see another possible problem. What happens if customer A complains to supplier B's CB about a perceived issue, but, the issue is one of interpretation, or concerns a part of A's system that they are trying to impose on B that is not in the standard? Will the CB actually tell A that they are wrong? If they do, what will A's response be?

Sounds like a minefield to me.
 

Sidney Vianna

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#8
Re: New feature in the OASIS database-contact the CB with your concerns about a suppl

I see another possible problem. What happens if customer A complains to supplier B's CB about a perceived issue, but, the issue is one of interpretation, or concerns a part of A's system that they are trying to impose on B that is not in the standard? Will the CB actually tell A that they are wrong? If they do, what will A's response be?

Sounds like a minefield to me.
Ignorant, abusive and arrogant customers will always be a risk to any business relationship. And your concern is a valid one. However, this feature basically facilitates the feedback to the CB. Customers of certified suppliers can and should escalate their unresolved dissatisfaction to the supplier's CB. Pretty much like described in the ISO blurb What to do if things go wrong page.

We should note that this feature should never be used as a replacement for direct communication between the customer and the suppliers.
 
Last edited:
H

HSSE Auditor

#9
Re: New feature in the OASIS database-contact the CB with your concerns about a suppl

Also, what do you think the primary motivation is for having this feedback tool in a controlled environment like OASIS?
Continual improvement of the suppliers?
 
O

osospat

#10
Re: New feature in the OASIS database-contact the CB with your concerns about a suppl

I can see a real benefit to this. Smaller companies need a way to force larger companies to comply when the larger companies ship defective material.

Currently where I work, we have a supplier who sent in an encapsulant material that resulted in costly scrap. In their reply to our corrective action request they admitted that the material was contaminated, but offered no corrective action. We pressed for actions to elimnate root cause. The supplier simply refused and implied to us to take our business elsewhere. The supplier is many times financially larger than us, so our account is not important to them. We are trying to develop a new supplier for this proprietary material. This is very costly. I would love to stick it to these guys. They are certainly not interested in the contamination problem they have. Perhaps larger customers, that are important to this supplier, should be concerned.

The OASIS features should give us little guys some input into improving quality in the aerospace industry. OASIS shouldn't be limited to a means by which big aerospace companies can impose their will. The big ones are not as good as they think they are.

Pat Ryan
 
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