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I'm in charge of the customer service index department of a leading 5star chain processing over 8000 GUEST COMMENT CARDS a month.
As things stand,we have 3 staff on a full time basis doing just data entry.
This data is converted to statistical reports ,presented to the Top management at Management Review Meetings along with other quality review reports.
The challenge is trying to get the whole thing automated.
Im on the lookout for any software/hardware that can recognise ticks and crosses and a couple of hand written sentences.
Price is obviously not a concern.
As things stand,we have 3 staff on a full time basis doing just data entry.
This data is converted to statistical reports ,presented to the Top management at Management Review Meetings along with other quality review reports.
The challenge is trying to get the whole thing automated.
Im on the lookout for any software/hardware that can recognise ticks and crosses and a couple of hand written sentences.
Price is obviously not a concern.