I have been working for a few years with an organisation who have developed a 'web based' document management application (I have mentioned them previously so I won't 'advertise' them in this post).
It started life as a simple method of ensuring that everyone who has access to a computer can access the correct version of the QMS documentation. It then grew to incorporate the business documents such as tenders and process documents etc.
It now also has an internal audit module, calibration module, training module, etc. and we are just putting the finishing touches to a 'front end' which will be a 'dashboard' from which anyone can easily access summary reports for things like customer complaints.
Now, the discussion is evolving into whether an external auditor could be given secure access to this data to enable him/her to perform some of the audit functions remotely. Also, could customers be given 'real time' access to the data being produced?
Now, I am not suggesting that a whole audit could be done remotely but perhaps things such as reviewing internal audits, management review, nonconformities, complaints etc. could be. Especially in a small company where the auditor being on site is a real distraction for the business and takes up valuable resources. To say nothing of the potential for reduced travelling.
Thoughts anyone?
It started life as a simple method of ensuring that everyone who has access to a computer can access the correct version of the QMS documentation. It then grew to incorporate the business documents such as tenders and process documents etc.
It now also has an internal audit module, calibration module, training module, etc. and we are just putting the finishing touches to a 'front end' which will be a 'dashboard' from which anyone can easily access summary reports for things like customer complaints.
Now, the discussion is evolving into whether an external auditor could be given secure access to this data to enable him/her to perform some of the audit functions remotely. Also, could customers be given 'real time' access to the data being produced?
Now, I am not suggesting that a whole audit could be done remotely but perhaps things such as reviewing internal audits, management review, nonconformities, complaints etc. could be. Especially in a small company where the auditor being on site is a real distraction for the business and takes up valuable resources. To say nothing of the potential for reduced travelling.
Thoughts anyone?
