"On Time Delivery" Flowdown from Large Corporation

[dsanabria]

Need help in determining how to communicate to large corporation that their Purchase order OTD are not realistic.

This is what I am observing at the "Mom- Pop" Shop.

They receive an order that is was due yesterday, today or tomorrow with minimum communication or concern with the small shop. Furthermore, after they agree on a date - that date is changed constantly without any notification.

The small shops are perplexed as to how to measure OTD because if they use the customer report card they are at 50% - no fault of their own.

So...

I am looking for the most effective way to tell large corp, cutomers and those that provide PO to verify their processes and provide actual realistic OTD from suppliers

How do I do it

Do I use OASIS (Online Aerospace Supplier Information System)?
or
Do I use ANAB - and file a complaint?
or
Do I write to the pertinent CB?
or
Can I request a "Special Audit" - under AS9101D?

Looking for effective ways to improve the flow OTD from customer to small shops that can not afford to fight back and let them know that it is not acceptable to issue orders dated yesterday.

 

[Stijloor]

Need help in determining how to communicate to large corporation that their Purchase order OTD are not realistic.

This is what I am observing at the "Mom- Pop" Shop.

They receive an order that is was due yesterday, today or tomorrow with minimum communication or concern with the small shop. Furthermore, after they agree on a date - that date is changed constantly without any notification.

The small shops are perplexed as to how to measure OTD because if they use the customer report card they are at 50% - no fault of their own.

So...

I am looking for the most effective way to tell large corp, customers and those that provide PO to verify their processes and provide actual realistic OTD from suppliers

How do I do it

Do I use OASIS (Online Aerospace Supplier Information System)?
or
Do I use ANAB - and file a complaint?
or
Do I write to the pertinent CB?
or
Can I request a "Special Audit" - under AS9101D?

Looking for effective ways to improve the flow OTD from customer to small shops that can not afford to fight back and let them know that it is not acceptable to issue orders dated yesterday.

Responses anyone?

Thank you!!

Stijloor.

 

[dsanabria]

A registrar did answer me and SHOCK... here is a typical response

Sidney - take note and forward this to responsible individuals:

and I quote:


I don't believe that we really have any recourse with the larger customer of our small supplier(s) in these types of scenarios. It is up to the supplier to accept orders based on a review process that determines the needs of the customer and efforts to on their part to ensure that they are met.

Accepting orders with short (or impossible) lead times is not an acceptable practice, however, the organization's Risk Management process should be explored to see what they are doing to mitigate the risk of not delivering on time.

The reality of the situation is that if these smaller shops do not accept the order the way it is written, then the larger customer will go to someone else who will accept it.

This is definitely a very difficult situation.

Perhaps one solution would be to issue a nonconformance (AS9100 rev.B,
7.2.2) to our client and force them to work with their customer to come up with a more reasonable approach to establishing lead times so that our client has a reasonable expectation of hitting the OTD requirements.
Alternatively, they could have the customer provide some sort of agreement (in writing) to amend purchase orders and/or OTD requirements which match the actual practices.

 

[Sidney Vianna]

Funny that you report that. I use this example when I teach some classes about the fact that NOT ALL CUSTOMER DISSATISFACTION is reason for suppliers to do corrective actions.

Because I've found myself, more than once, trailing this type of issues: starting with alleged atrocious OTD performance towards, upon investigation, indeed I could see the reason for that was the fact that buyers (at the customer) were playing games, such as issuing PO's with a delivery date of the previous week.

We have to understand that AS9100, the ICOP Scheme and proper auditing will not fix all the malaises of the business world. Customers are not always right, but they will only be the customers.

One could use the feedback loop in the OASIS feedback to warn the customer's CB about their procurement practices. However, there is always a risk if you do that. The customer would always know where the feedback was originated from.

In my experience, customers that play games such as this one, will always attempt to abuse small suppliers. The burden is on such small businesses to "wise up" and get rid of bad customers as soon as they can.

 

[dsanabria]

Sidney;

Agree ... sad to say but.. it's the real world.

Thanks

 

[Corsair]

Agree, it is very common specially on a new program, that the customer is late to flow down the vital information like for example late and or revise CAD models, appovals, etc.
Should be a clause on the PO that mention this kind of situations.
Suppliers need to be on top of this.

 

[Joe Becker]

Don't use the customer's report card. Just measure your internal deliveries against your internal (realistic) lead times. Make note of the reason why in your management review meeting minutes.