S
Sardokar
Well here's the thing :
Our quality policy states that :
"...consultations, solutions and services should be completed to the best industry quality standards and in the required time frames"
However when we Analyse the delivery time of ur solutions to customers ( I.T. sector ) we notice a on time delivery of around 55% only
Is this a Non-conformance in relation to Quality policy ? ( we did not specify any percentage in quality policy but i cant feel that 55% isnt quite achieving what is promissed)
Also ...
Is 55% on-time delivery very low for the I.T.Sector ? would people working in IT sector give me ideas of Acceptable on-time delivery for their companies ?
We performed a root cause analysis and discovered the following causes :
- Unrealistic delivery times promissed to customers : Sales are promissing standard delivery terms even when they know we have financial hold with supplier or when the supplier is known for his late deliveries
When confronted about this , the Sales Manager claimed that increasingthe standard delivery time of around 2 more weeks would have a negative impact on deal closing ( they wouldnt close as much deals )
Thoughts ?
Is he right to prioritise deal closing even though customer complaining from delays and 45% of orders late ???
- Supplier Hold : we are having cash flow problems due to collection problems and Management planning
We are attempting to solve the collection problem by hiring dedicated people , making sales commision based on amounts collected instead of sold, and requiring from presales to inform sales about supplier delivery terms , so that sales can request from customer similar or better payment terms
But i have a Question ... is it my role as Quality Coordinator/Manager to tell the General manager his Financial planning method is not working and need to be re-assessed?
- Suppliers Delays : sometimes supplier having manufacturing problems
solution would be to increase standard delivery terms but we get back to point number 1 ....
-departmental problems : sometimes (not often ) we are taking longer than standard to place order
we are fixing this with employees
Our quality policy states that :
"...consultations, solutions and services should be completed to the best industry quality standards and in the required time frames"
However when we Analyse the delivery time of ur solutions to customers ( I.T. sector ) we notice a on time delivery of around 55% only
Is this a Non-conformance in relation to Quality policy ? ( we did not specify any percentage in quality policy but i cant feel that 55% isnt quite achieving what is promissed)
Also ...
Is 55% on-time delivery very low for the I.T.Sector ? would people working in IT sector give me ideas of Acceptable on-time delivery for their companies ?
We performed a root cause analysis and discovered the following causes :
- Unrealistic delivery times promissed to customers : Sales are promissing standard delivery terms even when they know we have financial hold with supplier or when the supplier is known for his late deliveries
When confronted about this , the Sales Manager claimed that increasingthe standard delivery time of around 2 more weeks would have a negative impact on deal closing ( they wouldnt close as much deals )
Thoughts ?
Is he right to prioritise deal closing even though customer complaining from delays and 45% of orders late ???
- Supplier Hold : we are having cash flow problems due to collection problems and Management planning
We are attempting to solve the collection problem by hiring dedicated people , making sales commision based on amounts collected instead of sold, and requiring from presales to inform sales about supplier delivery terms , so that sales can request from customer similar or better payment terms
But i have a Question ... is it my role as Quality Coordinator/Manager to tell the General manager his Financial planning method is not working and need to be re-assessed?
- Suppliers Delays : sometimes supplier having manufacturing problems
solution would be to increase standard delivery terms but we get back to point number 1 ....
-departmental problems : sometimes (not often ) we are taking longer than standard to place order
we are fixing this with employees