Online User Feedback

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B

biboy2012

#2
Thanks for improving the thread title, but it's an Online User's Feedback Form (similar to Customer Feedback System), not Marketing feedback.
 
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somashekar

Staff member
Super Moderator
#3
Thanks for improving the thread title, but it's an Online User's Feedback Form (similar to Customer Feedback System), not Marketing feedback.
Since these are online, you must let it run for certain days / weeks and see what response it gets you and then keep making changes periodically in the front end, keeping the feedback aspects more or less same.
Sometimes clicks at many places on the page will lead to the common place where your feedback can be visible. Try your own innovation.
 
B

biboy2012

#4
Since these are online, you must let it run for certain days / weeks and see what response it gets you and then keep making changes periodically in the front end, keeping the feedback aspects more or less same.
Sometimes clicks at many places on the page will lead to the common place where your feedback can be visible. Try your own innovation.
Thanks for your response. The website has been running for several months now. Feedback is very low. In B2C feedback is very low compared to a B2B product. I took the initiative to look at the current user feedback because I'd like to get an idea of what the current users want from our company, why they are our customers, what problems they hope to solve by being our customers, and how satisfied they are with our current offerings.
 

Stijloor

Staff member
Super Moderator
#5
Keep in mind that most "customers" don't want to be bothered with requests for feedback. The 'net is inundated with feedback requests and most people just do not have the time and/or they don't care to respond.
 
M

Michael.Anishton

#6
Probably, add something like for free whenever they make an online feedback of your service / website to make it more appealing to them? It might somehow help you.


Thanks,
Michael A.
 
B

biboy2012

#7
Probably, add something like for free whenever they make an online feedback of your service / website to make it more appealing to them? It might somehow help you.


Thanks,
Michael A.
What do you mean by "free"? All our services/applications (e.g. good games, sketch apps, curated videos) are free already.
 
R

Randy Lefferts

#9
Provide more clarity around the rows viz

Is the user supposed to enter his email ?
Whats the second row meant for ?
You echo what I was wondering. There are no identifiers on the boxes so how would a user know what to input? Keep in mind that just because you know what they are used for doesn't mean that a visitor to your site will.

While having the ability to offer feedback will be used by some customers, I am in agreement with Stiljoor in that most just won't take the time.

Perhaps having selections available, in addition to the user input, might (I stress "might") have more success?

For example:

Reason you use our service:
Price
Ease of use
Peace of mind
Other - (Input box so they can list reason not included above)

Would you recommend our service:
Yes
No
If No -(Input box for reason)

Etc. etc. etc.

A few radio buttons for the choices and you have at least made the feedback a bit more painless and less time consuming. A user simply clicks a few times and submits. You may find that you get more results this way. And by including input boxes for questions that the reason may not be on list you give them the ability to submit it. So you retain the user input as well as give specific choices, thereby decreasing time needed and hopefully resulting in people taking 10 secs to click the reasons and submit.

:2cents:
 
J

JoeDM

#10
I have attached a screenshot of an online feedback at the bottom part of our website.
Do you think it will suffice? If not, what do you recommend to get customers to take it?
Thanks in Advance!
A customer feedback form on a web site is a passive approach. If you want feedback, I recommend an active approach. There is no motivation for a customer to offer input just because you made feedback possible. If you actively solicit feedback, you'll get more response. It's the only thing that worked for us.
 
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