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Only manufacturing, non applicable - ISO 9001 Clause 8.3

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Sidney Vianna

Sidney Vianna

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Staff member
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#13
#13
John Broomfield said:
As I discovered often when conducting system audits.

Websites making promises their owners cannot keep.
Click to expand...
Several years ago, because of similar concerns, I created the Should Registrars "police" registrants websites? thread.

As for service organizations and the potential exclusion of product/service design, let's remember the existence of the ISO Auditing Practices Paper.

Service organizations.JPG
​
In my opinion, just another example of TOTALLY INCONCLUSIVE "clarification" paper issued by our friends in the ISO TC 176. I really wonder how they monitor customer satisfaction with the products they deliver.
 
Last edited:
John Broomfield

John Broomfield

Staff member
Super Moderator
#14
#14
Before websites I’d include company brochures as audit criteria.

Thereby examining part of what establishes the expectations of customers.

These days though we have masters degrees in service design.
 
R

rickpaul01

Involved in HankyPanky
#16
#16
Qualprod - Please don't get confused about "manufacturing services". If you are building to print, you do not have design control. Development is the process you would go through to bring a new product from the concept phase to the delivery and use phase. You are not doing this either.
 
qualprod

qualprod

Trusted Information Resource
#17
#17
AndyN said:
From what the OP described, they do not "design" anything. It's more appropriate to discuss planning than design. I believe this is a confusion and, to clarify this situation, I'd suggest that QualProd look at what the contractual agreement with the customer says. Are they being asked to deliver a process (in specs, layout, process flow, machinery etc) or simply make to print? I rather doubt that they're being contracted to design anything. When anyone speaks of design of "services", we have to a) look at what was ordered and b) what is delivered.
Click to expand...
Well , we just receive Purchase orders form the customer, specifying which is needed to be fabricated, based on drawings and specifications added the PO, but doesn´t ask any additional service.
 
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