Operational Procedure for an IT Service Industry Quality Department

[Adaym]

Management has created a separate function of Quality Department in IT Service Industry - caters to consulting, IT Projects, Managed IT services. Can somebody guide me materials as a reference document so as to create an Operational procedure for Quality department w.r.t IT service Industry.

 

[randomname]

Re: Quality Department - Service Industry

Look at ISO 20000 or ITIL.