Here's my take:
"operator errors" come from two sources:
Sometimes, management needs outside help in identifying and remedying the problem, but most often, the solution is to merely ask the workers, "what can we do to help you prevent making such errors?"
Good sources to look at for clues to possible glitches in your processes which can be eliminated include:
http://dept.lamar.edu/industrial/Underdown/org_mana/The_Red_Bead_Experiment.htm
http://www.campbell.berry.edu/faculty/jgrout/pokayoke.shtml
plus, google the terms "mistake proofing" and "Poka Yoke"
I hope this helps - come back and keep us up-to-date on your progress.
"operator errors" come from two sources:
- intended error (sabotage)
- management failure to provide training, tools, and processes to eliminate the chances for confusion by operator, resulting in a nonconforming product.
Sometimes, management needs outside help in identifying and remedying the problem, but most often, the solution is to merely ask the workers, "what can we do to help you prevent making such errors?"
Good sources to look at for clues to possible glitches in your processes which can be eliminated include:
http://dept.lamar.edu/industrial/Underdown/org_mana/The_Red_Bead_Experiment.htm
http://www.campbell.berry.edu/faculty/jgrout/pokayoke.shtml
plus, google the terms "mistake proofing" and "Poka Yoke"
I hope this helps - come back and keep us up-to-date on your progress.