Opportunity for Improvements, Auditing & Review

[Michael De Sousa]

Dear Members

It appears to me that the heart of any Management System is the culture of people who systematically manage opportunity for improvments (nonconformances, corrective / preventative action, safety / environmental incidents, risk identity etc) audit based on analysis and review outcomes to continually improve.

Managers in general appear to me to hide their problems away, fire fight when needed as a quick fix rather than use the system of prevention. So is this culture where there is no transparency and employees are disenchanted and not motivated to improve the system. Are we talking of leadership required to effect good culture and therefore a dynamic management system. What is Management Commitment is that culture?

Would anyone like to comment on what makes a Management System dynamic or "dance" as one of my colleague calls it.

Cheers
Michael De Sousa
Melbourne Australia

 

[Claes Gefvenberg]

Hullo Michael, and welcome to the Cove Good first post too. We have of course been on about this subject before, but that is no reason for not picking it up again.

Ok, I'll start us off.

It appears to me that the heart of any Management System is the culture of people who systematically manage opportunity for improvments...

Yes, absolutley. The improvement issue is paramount, and without it the QMS doesn't really amount to much, does it?

What is Management Commitment is that culture?

I would say so, and it's essential for the above. Without true management commitmen the rest of the organization will have to fight an uphill struggle, and we all know how often that is the case.

Would anyone like to comment on what makes a Management System dynamic or "dance" as one of my colleague calls it.

I think your comments were bang on: Management commitment.

The system will also have to be useful, and adapted to the organization in question.

/Claes

 

[Tom W]

Welcome!

I think Claes hit this on the head. You are expressing what probably all of us have or are feeling from time to time. You can lead the horse to water but you can't make them drink.