Organization's Rights vs. Customer's Rights - Product Return vs. Replacement

K

Ka Pilo

#1
#1
If, after buying a certain product, customer change his mind and want to return said product... and assuming that customer doesn't want the option of replacement, can an organization refuse a refund?
 
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somashekar

somashekar

Leader
Admin
#2
#2
Re: Organization's right vs Customer's right

Ka Pilo said:
If, after buying a certain product, customer change his mind and want to return said product... and assuming that customer doesn't want the option of replacement, can an organization refuse a refund?
Click to expand...
The Organization's invoice will carry any and all such sale conditions ...
 
Jim Wynne

Jim Wynne

Leader
Admin
#4
#4
Ka Pilo said:
If, after buying a certain product, customer change his mind and want to return said product... and assuming that customer doesn't want the option of replacement, can an organization refuse a refund?
Click to expand...
There are two possible answers, either one of which might be correct:
  1. Yes
  2. No
 
K

Ka Pilo

#5
#5
Re: Organization's right vs Customer's right

LUV-d-4UM said:
What is the organization's policy on product returns?
Click to expand...
As far as I know they (organization) doesn't have yet a specific terms as to when a product can be return. It is something that they have to establish.
 
K

Ka Pilo

#9
#9
Jim Wynne said:
The same two answers apply. It depends on company policy, local laws, and a lot of other factors.
Click to expand...
Got your point now. Thanks! Perhaps the organization have to take into consideration the nature of the product and local laws.
 
S

silentrunning

#10
#10
In a company such as ours where everything is made to the customer's specification, we do not accept returns. However, if the product fails we ALWAYS make good on it. Returned product for no reason is scrap for us. There would be nothing we could do with it.
 
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