OTD (On Time Delivery) Tracking and Reporting

L

LesPiles

#1
Question : Your organization probably tracks OTD (On time delivery) performance ...

How is it reported ? To me, each time I look at the report, I'm eager to see the sarcasm, fingerpointings at other departments, and the absence of results (corrective action or preventive) there might be.

For your info, stats are given by Contract Administrators.

To me, it's probably biaised ...
 
Elsmar Forum Sponsor
R

RosieA

#2
Dear Les,
It sounds like you have some heartburn with how your metrics are determined.

Our company compares our Commit date against our Ship date as our primary metric and the customer's Need By date against our Ship date as a secondary measurement. (The customer doesn't always give us dates that are achievable)

We also analyze what went wrong when our published lead time is not met.

Getting customer service to enter dates properly (Need By = customer request and Promise = our commit date) and to keep them up-to-date as things change.
 
#3
Question : Your organization probably tracks OTD (On time delivery) performance ...

How is it reported ? To me, each time I look at the report, I'm eager to see the sarcasm, fingerpointings at other departments, and the absence of results (corrective action or preventive) there might be.

For your info, stats are given by Contract Administrators.

To me, it's probably biaised ...
Rosie has correctly pointed out.

LesPiles, is there a particular pattern - say for example, particular customers, any particular months of the year etc ? In my experience, we had a tough that would want the finished goods as of yesterday :)
 

normzone

Trusted Information Resource
#4
We break ours out by:

1) shipments that went out timed to be at the customer's dock as desired

2) shipments that went out up to 48 hours too late to be on 1)

3) shipments that were later than 2) - (usually weeks later)

This helps delineate between the good, the bad, and the ugly.
 

Helmut Jilling

Auditor / Consultant
#5
Question : Your organization probably tracks OTD (On time delivery) performance ...

How is it reported ? To me, each time I look at the report, I'm eager to see the sarcasm, fingerpointings at other departments, and the absence of results (corrective action or preventive) there might be.

For your info, stats are given by Contract Administrators.

To me, it's probably biaised ...
"Contract Administrators?" Care to elaborate how a company functions with Contract Administrators?
 
L

LesPiles

#6
Contract administrators are people from the sales department.

They seems to determine causes of what went wrong in the delivery but it seems to me that it's determined unilateraly ...

I'm wondering how it works in other businesses ...

LesPiles
 
R

RosieA

#7
In one place I worked, we had each department comment on the late deliveries. This way we avoided the finger pointing.

For example, the Finance Dept. would identify credit holds. Purchasing would comment on orders inside lead times. QA would report on quality problems.

Then each area has the responsibility for responding to the causes for late delivery vs. one department responding with it's (often biased) perceptions.
 
#8
Contract administrators are people from the sales department.

They seems to determine causes of what went wrong in the delivery but it seems to me that it's determined unilateraly ...

I'm wondering how it works in other businesses ...

LesPiles
Yes, they seem to be the "process owners" ... though different organizations call it differently. The most common title is "Customer Service Representative".
 

normzone

Trusted Information Resource
#9
Interesting. How many reasons are there that a shipment can be late?

1) Unrealistic expectations - either by the customer or internal.
2) Planning failure - Availability of materials or internal resources not as anticipated
3) Breakdown - Component, software or other process did not perform to specification
4) Force majeure - War, wildfire, tsunami, riots, etc.
 
R

RosieA

#10
Credit holds are often a cause. It's the customer's problem, but they will still show as late to the Need By Date. I once worked at a company that put the US Government on Credit Hold.
 
Thread starter Similar threads Forum Replies Date
D Supplier OTD Slip Due to Shipping Delays or Natural Disaster AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
R Sorvall OTD-65B Service Manual - Does anyone have this manual? General Measurement Device and Calibration Topics 4
D Six Sigma Savings Metrics - Six Sigma Project on OTD Six Sigma 11
L Quality Objectives Ideas - Currently we have Scrap & rework, OTD, survey results, etc Manufacturing and Related Processes 50
A Traceability unequal lots/batches delivery production IATF 16949 - Automotive Quality Systems Standard 8
S On-time delivery CRITERIA AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 8
L On Time Delivery - what percentage is the norm? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 28
Q Customer Satisfaction through On-Time Delivery ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
qualprod On Time Delivery KPI for sales? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
M Informational US FDA Final Guidance – Intravascular Catheters, Wires, and Delivery Systems with Lubricious Coatings – Labeling Considerations Medical Device and FDA Regulations and Standards News 0
DuncanGibbons Why is 8.4 post-delivery activities before 8.6 release of products and services in AS9100D? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
S Medical Device Initial Importer (DII) Requirements - Delivery Address 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 0
AnaMariaVR2 Pharmaceuticals News Transdermal and Topical Delivery Systems: FDA & EMA Guidance US Food and Drug Administration (FDA) 0
D Delivery Schedule Performance - IATF 16949 Cl. 9.1.2.1-d IATF 16949 - Automotive Quality Systems Standard 3
N Where I can find an Excel sample/template for recording Delivery Time and Cost Excel .xls Spreadsheet Templates and Tools 2
Y What Clinical Data is required for Drug Delivery System EU Medical Device Regulations 1
Pmarszal Delivery Confirmation? Do we need to save? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 3
B AS9100 Scope of Registration - Post-Delivery Activities N/A? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 9
K What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 18
W Business Procedure/Service Delivery Procedure Design and Development of Products and Processes 8
S Boss wants customer delivery signature specimen form Customer and Company Specific Requirements 16
A Outsourced Processes Control (Finished Medical Device Delivery, Storage) ISO 13485:2016 - Medical Device Quality Management Systems 10
M Partial Incoming (Receiving) Inspection Delivery Inspection. Inspection, Prints (Drawings), Testing, Sampling and Related Topics 4
M Calculating Capability of Delivery Performance Capability, Accuracy and Stability - Processes, Machines, etc. 5
E Clinical Evaluation Report for a Delivery System ISO 13485:2016 - Medical Device Quality Management Systems 2
R Service Delivery Quality Tracker Document Control Systems, Procedures, Forms and Templates 2
S ANOVA and Test Method Validation for a Drug Delivery Device Statistical Analysis Tools, Techniques and SPC 4
B Is there a necessity of two sets of KPIs for Delivery Process Quality Manager and Management Related Issues 15
K ISO 9001 vs AS9100 Gap Analysis on Delivery Performance and Document Control AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
K AS9100 Post Delivery Support Template AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
B Corrective Action for Deviation (delay) in the Delivery Schedule Quality Manager and Management Related Issues 10
armani 2 Aspects of Services Design - Design of the Service and Design of Service Delivery Service Industry Specific Topics 2
S How do you Calculate On Time Delivery? Misc. Quality Assurance and Business Systems Related Topics 17
J Relationship between Quality, Reliability, Price and Delivery Misc. Quality Assurance and Business Systems Related Topics 7
M Understanding AS9100 Clause 7.5.1.4 Post-Delivery Support Requirements AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
T CAR (Corrective Action Request) for On Time Delivery Nonconformance and Corrective Action 9
S Delivery Process Owner(s) in an IT Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
M Delivery Routing VRP (Vehicle Routing Problem) Problem Service Industry Specific Topics 2
D Route Delivery Efficiency Formula - Miles driven, number of deliveries, and time(hrs) Benchmarking 3
M Supplier Rating Form with Quality, Cost, Delivery wanted Document Control Systems, Procedures, Forms and Templates 4
D "On Time Delivery" Flowdown from Large Corporation AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
Q AS9100B Clause 7.5.1.5 - Where did it go in AS9100C? Servicing/Post Delivery Support AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
A Delivery Terminology - When is a product considered "Delivered" AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 7
S On Time Delivery - Non conformance? Root Causes, Corrective Actions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
E Use of MS Excel for Customer Delivery Tracking Statistical Analysis Tools, Techniques and SPC 6
L Lateness Delivery Notice to Customer ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
Q Shipping Measurements (Measurables) other than On-Time Delivery ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
Ajit Basrur Dashboard Software for representing Quality Metrics like DPPM, On Time Delivery, etc. Quality Tools, Improvement and Analysis 4
F Concentrate Delivery System for Hemodialysis - MDD Classification EU Medical Device Regulations 6
H On Time Delivery Report and Tracking spreadsheet template Excel .xls Spreadsheet Templates and Tools 2

Similar threads

Top Bottom